Italian Customer Advisor for Airbnb - Work from Home, Italy

Sitel; Remoto; EUR 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

A leading customer service provider in Milan is seeking a Customer Support Agent to join their Italian Support team. The successful candidate will manage queries from hosts and guests, present the best solutions, and support high service quality. Candidates should be native or fluent in Italian with advanced English. Benefits include competitive wages, training, and private healthcare. This role is ideal for individuals looking to grow in a multicultural environment with strong support from the company.

Servizi

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Competenze

• Native or proficient level of Italian (C2).
• Advanced level of English (at least C1) both verbal and written.
• High-speed internet access and appropriate conditions for remote work.

Mansioni

• Manage hosts and guests queries.
• Present best available solutions in the community marketplace.
• Meet and exceed service quality goals.

Conoscenze

Strong communication skills

Analytical and problem solving skills

Attention to detail

Curiosity and desire to learn

Descrizione del lavoro

Overview

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

Responsibilities

• Manage hosts and guests queries
• Present the best available solutions taking advantage of a community marketplace with millions of users
• Join a specialized and open-minded team that offers support through written communication and phone
• Meet and exceed service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!