Italian Content Review Specialist & Customer Support | Based in Portugal

United Talent Acquisition; Catania; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global customer experience company is hiring an Italian Content Review Specialist & Customer Support to join their team in Portugal. This full-time position offers the opportunity to work on customer support and content moderation across various platforms. Candidates must be fluent in Italian and possess a B2 level in English. The role requires communication, flexibility to work in shifts, and eligibility for on-site work in Porto or Lisbon. Relocation support is available for eligible candidates.

Servizi

Relocation Support

Competenze

• Minimum C1 level fluency in Italian required.
• B2 level proficiency in English is a must.
• EU citizenship or valid residence permit in Portugal needed.

Mansioni

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.

Conoscenze

Fluency in Italian (C1+)

Proficiency in English (B2+)

Strong communication skills

Interpersonal skills

Descrizione del lavoro

Overview

Italian Content Review Specialist & Customer Support | Based in Portugal

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)

Language Requirements: Italian (C1+) + English (B2+)

Contract Type: Full-time, Shifts (including weekends if required)

Relocation Support: Available for eligible candidates

About the role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? We're hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

• Customer Support: Respond to inquiries via phone, email, or chat
• Assist with troubleshooting and issue resolution
• Provide accurate product and service information
• Content Moderation: Review and evaluate user-generated content
• Enforce compliance with platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)
• English proficiency (minimum B2)
• EU citizenship or valid residence/work permit in Portugal
• Strong communication and interpersonal skills
• Availability to work on-site in Porto
• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport
• Portuguese Residence Card
• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!