Italian Client Advisor - relocate to Athens, Greece - Flight and Hotel included

Workster; Piemonte; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A BPO recruitment agency is seeking Italian-speaking Customer Experts to assist a global Social Media company. This full-time role is based in Athens and offers a relocation package alongside a competitive salary. Ideal candidates will possess C1 Italian and B2 English skills, with strong interpersonal and problem-solving abilities prioritized.

Servizi

Relocation package with initial hotel stay

Competitive salary structure with bonus

Private health insurance

Competenze

• C1 level of Italian.
• Good level of English (B2).
• Experience in Customer Support is an advantage.

Mansioni

• Assist our community and resolve inquiries.
• Make balanced decisions and advocate for the community.
• Investigate and resolve reported issues on the platform.

Conoscenze

Interpersonal skills

Verbal communication skills

Written communication skills

Empathy

Problem-solving

Critical thinking

Adaptability

Team player

Descrizione del lavoro

Workster partners with a key BPO employer in Greece to find Italian-speaking Customer Experts for the largest worldwide Social Media company out of their office in Athens

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about our products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community
• Investigate and resolve issues that are reported on the platform such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and elevate issues outside the company policy to the global team

REQUIREMENTS

• C1 level of Italian
• Good level of English (B2)
• Willingness to relocate to Athens or already based there
• Experience in Customer Support is an advantage
• Strong abilities to work independently and as a team player
• Problem-solving and critical thinking skills
• Adaptable and flexible, demonstrating abilities to work with process and information changes
• Strong working knowledge of external systems and PC based internet and software applications
• Ability to provide required documentation (ID / Passport, Birth Certificate)

OFFER

• Relocation package with initial hotel stay, flight paid in advance and help finding permanent accommodation
• Competitive salary structure with bonus
• Private health insurance
• Varying shifts to be defined
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential

Job Type : Full-time