Italian and English - Customer Support with relocation package to Portugal

Cross Border Talents; Napoli; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global technology and services leader is seeking a Customer Service Representative in Napoli, Italy. You will assist customers through phone and chat, providing support for technical issues and inquiries. The ideal candidate is fluent in Italian and English and has a passion for the entertainment industry. This role offers full-time employment with a competitive salary and benefits for career development.

Servizi

Competitive salary

Performance-based bonuses

Referral bonus opportunities

Fully paid training

Career development programs

Language classes

Competenze

• High level of Italian and English (oral and written).
• Passionate about the entertainment and media industry.
• Strong communication skills with empathy.
• Familiarity with digital streaming services and devices.
• Positive and solution-driven attitude.

Mansioni

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support.
• Troubleshoot technical issues.
• Deliver real-time answers to inquiries.
• Contribute to brand engagement.

Conoscenze

Fluent in Italian

Fluent in English

Excellent communication skills

Empathy

Teamwork

Familiarity with digital streaming services

Positive attitude

Descrizione del lavoro

Are you looking for whats next? Were a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Portugal. You will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist viewers through phone and/or chat with their inquiries.
• Provide account and application support, including questions related to software functionality.
• Troubleshoot technical issues, such as system configurations and network settings.
• Deliver accurate and real-time answers to inquiries.
• Contribute to building brand engagement for our clients.

Your qualifications

You'll excel in this role if you:

• Have a high level of Italian and English (oral and written).
• Are passionate about the entertainment and media industry.
• Possess excellent communication skills with a strong sense of empathy and teamwork.
• Are familiar with digital streaming services and devices.
• Have a positive and solution-driven attitude.

Even if you don't check every box, we encourage you to apply. Well do our best to match you with the right role.

What's in it for you

In this role, we offer benefits to support your unique lifestyle:

• Full-time employment with indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance-based bonuses.
• Referral bonus opportunities.
• Fully paid training on the company and the project you'll be supporting.
• Career development programs, specialized courses, and language classes.