Italian and English - Customer Support with relocation package to Portugal

Cross Border Talents; Amalfi; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global technology and services leader is seeking a Customer Service Representative in Portugal. This role involves assisting clients with inquiries, troubleshooting technical issues, and contributing to brand engagement. The company offers comprehensive training, competitive salary, and career development opportunities.

Servizi

Competitive salary and performance-based bonuses

Full-time employment with indefinite contracts

Referral bonus opportunities

Fully paid training

Career development programs and language classes

Competenze

• High proficiency in Italian and English (oral and written).
• Passion for the entertainment and media industry.
• Familiarity with digital streaming services and devices.

Mansioni

• Assist viewers via phone and/or chat with inquiries.
• Troubleshoot technical issues related to software functionality.
• Deliver accurate and real-time answers to inquiries.

Conoscenze

Communication

Empathy

Teamwork

Problem Solving

Descrizione del lavoro

Are you looking for what's next? We are a global technology and services leader that powers the brands of the future. We help well-known brands—those you use every day—improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired, consider joining us as a Customer Service Representative in Portugal. You will ensure that performance goals are met across all operations while fulfilling client expectations for operational excellence, including high standards in quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide comprehensive training, tools, and support to help you succeed in this role. Additionally, you'll have access to development programs and specialized courses to help you build the career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

1. Assist viewers via phone and/or chat with their inquiries.
2. Provide account and application support, including questions related to software functionality.
3. Troubleshoot technical issues, such as system configurations and network settings.
4. Deliver accurate and real-time answers to inquiries.
5. Contribute to building brand engagement for our clients.

You'll excel in this role if you:

1. Have a high level of proficiency in Italian and English (oral and written).
2. Are passionate about the entertainment and media industry.
3. Possess excellent communication skills with a strong sense of empathy and teamwork.
4. Are familiar with digital streaming services and devices.
5. Have a positive, solution-driven attitude.

Even if you don't check every box, we encourage you to apply. We'll do our best to match you with the right role.

What's in it for you

In this role, we offer benefits to support your unique lifestyle:

1. Full-time employment with indefinite contracts (negotiable based on experience and client needs).
2. Competitive salary and performance-based bonuses.
3. Referral bonus opportunities.
4. Fully paid training on the company and the project you'll be supporting.
5. Career development programs, specialized courses, and language classes.