IT Technician (categoria protetta L68/99 disabili)

Stefanini EMEA; Torino; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global tech consulting company seeks an experienced IT Support Technician in Torino, Italy. You will provide high-level customer service and hands-on support, dealing with queries via phone, email, and face-to-face. The ideal candidate has at least 1 year of experience in IT support, strong communication skills in English and Italian, and proven ability to handle stress. Join a dynamic environment where you can innovate and grow.

Competenze

• Must have a positive attitude and ability to work with others.
• Capability to diagnose problems with personal hardware.
• Experience in hardware installation and movement.

Mansioni

• Provide face to face IT support for users.
• Manage and solve end user computing problems.
• Conduct hardware installation and de-installation.

Conoscenze

Customer service skills

Proactivity

Communication in English

Communication in Italian

Ability to cope with stress

Formazione

Minimum of 1 year experience in IT Support

Strumenti

Windows 10

MS Office 365

ServiceNow

Printer and multi-functional devices

Descrizione del lavoro

1 week ago Be among the first 25 applicants

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Responsibilities

• Face to Face IT support of users;
• Hardware installation, movement and de-installation;
• Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
• Maintain, analyze and solve end user computing problems both hardware and software;

Qualifications

• Minimum of 1 Year experience in an IT Support Role
• Good English and Italian skills, verbal as well as written.
• Mastery in Windows 10 and MS Office 365 environment;
• ITIL certification is an advantage and ServiceNow skills very welcome;
• Familiar with printer and multi-functional devices connected to a network;
• Positive, helpful can do attitude and ability to work with others;
• Ability to cope with stress and workload;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next

Its best to apply today, because job postings can be taken down and we wouldne want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and well be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect youve been targeted, please contact us immediately at [e-mail] for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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