IT Technician

Hemmersbach; Scoppito; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT services company in Italy is seeking an Onsite Technician to provide hands-on technical support to end users. The ideal candidate has over 2 years of experience in Deskside Support, a customer-focused attitude, and solid knowledge of Windows 10 and Microsoft 365. This role is fully onsite in Scoppito, and offers a 1-year fixed-term employment contract with potential for permanence.

Servizi

Buddy program

Internal career development program

Meal Voucher

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Customer-oriented mindset.
• Good knowledge of MS Office suite & O365.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, image, and reimage PCs.
• Offer first-level and advanced support for standard applications.

Conoscenze

Customer-oriented approach

Good knowledge of Windows 10

Experience with imaging tools

Familiar with ticketing system

Fluent in English

Fluent in Italian

Strumenti

SCCM

MDT

Microsoft 365

Descrizione del lavoro

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Role:

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands‑on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

• Provide in‑person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments.
• Offer first‑level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location: Scoppito (L'Aquila - fully onsite)

Employment contract: 1-year fixed‑term (with the possibility of transformation into permanent)

Requirements:

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS Office suite & 0365
• Familiar with ticketing system
• Experience with imaging tools like SCCM, MDT, or other deployment solutions
• Good English and Italian language
• Customer‑oriented approach
• Buddy program
• Internal career development program
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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