IT Technician

Hemmersbach; Scoppito; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT service provider in Scoppito (L'Aquila) is seeking an Onsite Technician to provide hands-on technical support. Responsibilities include resolving hardware, software, and networking issues while ensuring user satisfaction. Ideal candidates should have at least 2 years of experience in deskside support and be fluent in English and Italian. The contract is initially fixed-term for one year, with potential for permanence.

Servizi

Buddy program

Internal career development program

Onboarding program

Meal Voucher

Competenze

• Minimum 2 years experience as a Deskside Support Technician.
• Familiar with imaging and deployment solutions.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, and maintain PCs and laptops.
• Participate in project rollouts and deployments.
• Offer support for Microsoft 365 applications.
• Troubleshoot peripherals and maintain professionalism.

Conoscenze

Windows 10

MS Office Suite

Understanding of ticketing systems

Imaging tools (SCCM, MDT)

Customer orientation

Communication skills

Bilingual (English and Italian)

Descrizione del lavoro

Role

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Responsibilities

• Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments
• Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location

Location: Scoppito (L\'Aquila - fully onsite)

Contract

Employment contract: 1-year fixed-term (with the possibility of transformation into permanent)

Requirements

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS office suite & 0365
• Familiar with ticketing system
• Experience with imaging tools like SCCM, MDT, or other deployment solutions
• Good English and Italian language
• Customer-oriented approach
• Good communication skills

Benefits

• Buddy program
• Internal career development program
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.