IT Technician

Hemmersbach GmbH & Co. KG; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global IT infrastructure service provider is seeking a Resident IT Technician for onsite support in Rome, Italy. You will manage hardware and software issues, provide desktop support, and ensure seamless operations at client sites. The ideal candidate has experience in End User Support within large corporations and is proficient in English and Bulgarian. This role offers a chance to be part of a socially responsible IT company.

Servizi

Buddy program

Internal career development program

International job opportunities

Onboarding program

Meal Voucher

Competenze

• At least 2 years of experience in a similar role.
• Former experience in Enduser Support within large corporations.

Mansioni

• Identify and resolve hardware and software issues in systems.
• Provide general desktop support and project coordination.
• Coordinate with service providers for system repairs.

Conoscenze

Customer-oriented approach

Good English and Bulgarian language skills

Experience in OS and H/W installation

Familiar with ticketing system

Descrizione del lavoro

Onsite level 2 IT support for your users in hardware and software problems

• at least 2 years of experience in a similar role
• Former experience in Enduser Support within large corporations
• Good English and Bulgarian language skills
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Familiar with ticketing system
• Customer-oriented approach

We are looking for a Resident IT Technician with experience in End User Support / Desktop Support at SMEs or multinational companies in order to fulfil technical activities and installations on our customer own sites.

Location: Elin Pelin (Eastern Sofia - fully onsite)

• identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as Laptops, Desktops, Printers, Mobile devices, Tablets etc.
• deal with software portfolio management and product life cycle management
• provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
• provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• provide smart hand support for Server and network devices

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher