IT Technician

Hemmersbach GmbH & Co. KG; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT infrastructure company is seeking a proactive Onsite Technician in Monza to provide professional technical support for end users. This role involves troubleshooting hardware and software issues, installing equipment, and maintaining user satisfaction. Ideal candidates have 2+ years of experience and are proficient in English and Italian. The position offers a fixed-term contract with opportunities for growth.

Servizi

Buddy program

Internal career development program

International job opportunities

Onboarding program

Meal Voucher

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Experience in OS, Apps and H/W installation and troubleshooting.
• Good English and Italian language skills.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, and reimage PCs, laptops, and mobile devices.
• Troubleshoot and support hardware and software issues.

Conoscenze

Deskside Support Technician experience

Knowledge of Windows 10

Knowledge of MS Office Suite

Familiarity with ticketing systems

English language proficiency

Italian language proficiency

Customer-oriented approach

Descrizione del lavoro

Level 2 Desktop Support to End Users on a professional level.

Contact us directly if you have any questions about this open job position

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS office suite & 0365
• Familiar with ticketing system
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Good English and Italian language
• Customer-oriented approach

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands‑on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

• Provide in‑person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments
  Offer first‑level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.
  

Location: Monza (fully onsite)

Employment contract: 1‑year fixed‑term (with the possibility of transformation into permanent)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher