IT Technician

Hemmersbach; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT infrastructure service provider is seeking a proactive Onsite Technician in Milan. The role focuses on providing hands-on technical support for end users, troubleshooting hardware and software issues, and ensuring system performance. Ideal candidates should have over 2 years of experience in deskside support, a good understanding of Windows 10 and MS Office, and be bilingual in English and Italian. Excellent customer service skills are a must.

Servizi

Possibility of contract transformation to permanent

Contributions to social causes from profits

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Experience in OS, Apps and H/W installation and troubleshooting.
• Good knowledge of Microsoft 365 (Office, Teams, Outlook, etc.).

Mansioni

• Provide in‑person technical support for end users.
• Install, configure, image, and reimage PCs and laptops.
• Troubleshoot and support peripherals like printers and scanners.

Conoscenze

Customer-oriented approach

Good English

Good knowledge of Windows 10

Knowledge of MS Office suite

Familiar with ticketing system

Descrizione del lavoro

Direct message the job poster from Hemmersbach

Role:

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands‑on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

• Provide in‑person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments.
• Offer first‑level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location: Milan (Romolo area – fully onsite)

Employment contract: 1‑year fixed‑term (with the possibility of transformation into permanent)

Requirements:

• 2+ years of experience as a Deskside Support Technician.
• Good knowledge of Windows 10, MS Office suite & 0365.
• Familiar with ticketing system.
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products.
• Good English and Italian language.
• Customer‑oriented approach.

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.