It Technician

Hemmersbach; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading IT infrastructure company in Milan is looking for an Onsite Technician to deliver hands-on technical support. Key responsibilities include providing in-person assistance for hardware, software, and networking issues, participating in project deployments, and maintaining user satisfaction. The ideal candidate has over 2 years of experience in support roles and is proficient in Windows 10 and MS Office. This position offers a fixed-term contract with the possibility of becoming permanent.

Servizi

Buddy program

Internal career development program

International job opportunities

Onboarding program

Staff discounts

Ticket Restaurant / Meal Voucher

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Familiar with ticketing system.
• Experience in OS, Apps and H/W installation and troubleshooting.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, image, and reimage PCs, laptops, and mobile devices.
• Participate in project rollouts and deployments.
• Offer first-level and advanced support for enterprise applications.
• Troubleshoot and support peripherals.
• Follow processes for hardware disposal and secure data destruction.

Conoscenze

Customer-oriented approach

Good communication skills

Good English

Good knowledge of Windows 10

Good knowledge of MS office suite & 0365

Strumenti

Ticketing system

Descrizione del lavoro

Role

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands‑on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities

• Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments
• Offer first‑level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users / customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location

Milan (Romolo area - fully onsite)

Employment contract

1-year fixed-term (with the possibility of transformation into permanent)

Requirements

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS office suite & 0365
• Familiar with ticketing system
• Experience in OS, Apps and H / W installation and troubleshooting depending on project products
• Good English and Italian language
• Customer-oriented approach
• Good communication skills

Benefits

• Buddy program
• Internal career development program
• International job opportunities
• Onboarding program
• Staff discounts
• Ticket Restaurant (Edenred, Sodexo, UP) / Meal Voucher

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.