IT Technician

Hemmersbach; Anagni; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An international IT services company in Anagni is seeking an Onsite Technician to provide technical support for end users. The role requires at least 2 years of experience and a strong customer-oriented approach. Key responsibilities include troubleshooting hardware and software, supporting enterprise applications, and installing PCs. Benefits include an onboarding program and meal vouchers.

Servizi

Buddy program

Internal career development program

Onboarding program

Ticket Restaurant / Meal Voucher

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Familiar with OS, Apps and H/W installation and troubleshooting.
• Good English and Italian language skills.

Mansioni

• Provide in-person technical support for end users.
• Install, configure, image, and reimage PCs and laptops.
• Troubleshoot hardware and software issues.

Conoscenze

Customer-oriented approach

Good communication skills

Good knowledge of Windows 10

Knowledge of MS Office Suite & O365

Experience with ticketing systems

Troubleshooting skills

Descrizione del lavoro

Role

Hemmersbach is seeking a proactive and customer-focused Onsite Technician to provide hands-on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities

• Provide in-person technical support for end users, addressing issues related to system performance, connectivity, hardware malfunctions, and software errors.
• Install, configure, image, and reimage PCs, laptops, and mobile devices as needed.
• Participate in project rollouts and deployments
• Offer first-level and advanced support for standard enterprise applications, including Microsoft 365 (Office, Teams, Outlook, etc.).
• Troubleshoot and support peripherals such as printers, scanners, and external drives.
• Maintain a professional, approachable demeanor while working directly with users/customers onsite.
• Follow established processes for hardware disposal and secure data destruction.

Location: Anagni (Frosinone - fully onsite)

Employment contract: 1-year fixed-term (with the possibility of transformation into permanent)

Requirements

• 2+ years of experience as a Deskside Support Technician
• Good knowledge of Windows 10, MS office suite & 0365
• Familiar with ticketing system
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Good English and Italian language
• Customer-oriented approach
• Good communication skills

Benefits

• Buddy program
• Internal career development program
• Onboarding program
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher

Be of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.