IT System Administrator

ION; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking an IT System Administrator to join their Service Management Team in Milan or Pisa. The role involves providing technical support for LIST services, troubleshooting issues, and collaborating on service deployments. Candidates should have a Bachelor's degree and 2-3 years of experience, with knowledge of Linux and strong communication skills in English and Italian. This position offers a dynamic work environment focusing on IT operations and cybersecurity activities.

Competenze

• 2/3 years’ experience in a similar role.
• Good knowledge of high-level protocols and IT Communication Systems.
• EU Work Permit.

Mansioni

• Provides technical support for LIST services.
• Troubleshoots technical issues to reduce incident recovery time.
• Collaborates on releases and deployment of services.
• Monitors LIST solutions.
• Participates in complex solutions analysis and design.
• May handle customer inquiries.
• Engages in IT security and cybersecurity activities.
• Assists in producing technical documentation.

Conoscenze

Technical support delivery capability

Troubleshooting skills

Client-focus attitude

Analytical skills

Problem solving skills

Management of workload

Written communication in English

Oral communication in English

Written communication in Italian

Oral communication in Italian

Formazione

Bachelor’s or Master’s degree in a computer related field

Strumenti

Linux

Shell scripting

Descrizione del lavoro

We are looking for an IT System Administrator to join our Service Management Team in Pisa or Milan.

You will play an important role in delivery support and maintenance of LIST services and you will contribute to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved.

Your responsibilities

• Provides technical support/delivery capability for LIST services.
• Provides trouble shooting on technical issues with the aim to reduce incident recovery time.
• Collaborates and acts with releases and deployment of services.
• Monitors LIST solutions.
• Participates in the analysis and design of complex solutions and requirements definition, including translating technical and business requirement into physical installations.
• May handle customer inquiries.
• Participates in activities related to IT security and cybersecurity: support recovery programs, run system analysis, identify potential issues.
• Assist with the production of technical documentation.

Your skills, experience, and qualifications

• Bachelor’s or Master’s degree in a computer related field preferred or equivalent combination of formal education.
• 2/3 years’ experience in a similar role.
• Good knowledge of Linux and shell scripting.
• Professional knowledge of high-level protocols and IT Communication Systems.
• Client-focus attitude.
• Strong analytical and problem solving skills.
• Ability to prioritize and manage workload effectively.
• Excellent written and oral communication skills in English and Italian languages.
• EU Work Permit.
• Location: Italy (Pisa or Milan)

Preferred qualifications

• Experience with using, troubleshooting and maintaining SaaS services.
• ITIL process know-how for incident, change and problem management.
• ITIL 4 Foundation Certification preferred.
• Cybersecurity Certification preferred.