IT Support Specialist / Team Lead / Service Delivery

TECEZE; Roma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology services company is seeking an IT Support Specialist - Team Lead to oversee service delivery and manage projects in Italy. The role requires strong ITIL knowledge, proven service management experience, and effective stakeholder interaction. Ideal candidates will have expertise in incident, problem, and change management, as well as networking skills. This position is based in Milano, with a duration of 6 months, extendable.

Competenze

• Strong knowledge of ITIL concepts.
• Proven Service Management experience with stakeholder interactions.
• Hands-on expertise in Incident, Problem, and Change Management.

Mansioni

• Plan and manage delivery of assigned projects and programs.
• Ensure alignment between business needs and global strategy.
• Oversee service delivery and incident resolution.

Conoscenze

ITIL concepts

Service Management

Incident Management

Problem Management

Change Management

Escalation Management

Networking

Customer interfacing

Analytical skills

Problem-solving abilities

Strumenti

SCCM

Intune

Autopilot

Descrizione del lavoro

Role :

IT Support Specialist - Team Lead - Service Delivery

Location :

Via Giovanni Spadolini, 7, 20141 Milano MI, Italy

Duration :

6 months - Extendable

Roles and Responsibilities

Accountable for effective planning, management, and successful delivery of assigned projects and programs in the region.

Ensure strong alignment between regional business requirements and global strategy.

Manage customer and stakeholder relationships, ensuring smooth coordination of regional services.

Oversee day-to-day service delivery, including incident resolution, user requests, and monitoring activities.

Supervise operations for the region to ensure consistent service quality.

Skills & Competencies

Strong knowledge of ITIL concepts.

Proven Service Management experience, including conducting monthly service reviews with business stakeholders.

Hands-on expertise in Incident, Problem, and Change Management.

Strong Escalation Management and ability to interact effectively with senior stakeholders.

Networking expertise (preferred).

Ability to drive quality and innovation initiatives.

Excellent customer interfacing, written, and verbal communication skills.

Ability to collaborate with cross-functional teams and vendors.

Proven capability in business relationship improvement.

Additional Skills (Preferred)

Application management or ERP systems experience.

Knowledge of managing security vulnerabilities and phishing-related risks.

Experience with SCCM, Intune, and Autopilot.

Strong analytical and problem-solving abilities with attention to detail.