IT Support Specialist

BCIC Swiss; Trento; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A leading IT support firm in Italy is looking for an IT Support Specialist to provide efficient problem resolution for customer issues in a dynamic environment. The role involves troubleshooting and maintaining hardware and software systems, collaborating with third-party vendors, and updating ticket statuses. Candidates must have several years of experience in IT support and a valid work permit. This part-time position offers a flexible work schedule.

Competenze

• Several years of professional experience in the field of IT support.
• Must hold a valid work permit in Italy.

Mansioni

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Maintain ticket updates for all reported incidents.

Conoscenze

IT support

Network troubleshooting

Windows OS

Mac OS

Microsoft Office

Descrizione del lavoro

Overview

IT Support Specialist in Italy – Dispatch & On‑site.

Location: Napoli & Trento, Italy

Type: Dispatch

Hours: 10–20 hours per week.

Company: BCIC Swiss GmbH | Best Connect International Company

Responsibilities

• Provide first‑ or second‑level contact and problem resolution for customer issues.
• Work with third‑party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office. Cisco Jabber is another authorized desktop application.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• This position requires the ability to work in a project‑based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Must hold a valid work permit in Italy.
• Several years of professional experience in the field of IT support.

Salary

Negotiable.

Apply Now

Send your application to [e-mail].