IT Support Specialist

BCIC Swiss; Roma; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A technology support firm in Italy is seeking an IT Support Specialist to provide on-site assistance. The role involves troubleshooting, maintaining hardware, and communication with vendors. Candidates should have several years of IT support experience, fluent English, and hold a valid work permit in Italy. This position offers flexible work in a project-based environment.

Competenze

• Several years of professional experience in IT support.
• Fluent in English and local language (B2 level).
• Valid work permit in Italy.

Mansioni

• Provide first- or second-level contact and problem resolution.
• Work with third-party vendors for AV issues.
• Maintain ticket updates for reported incidents.
• Install, upgrade, and troubleshoot Windows and macOS.
• Perform general preventative maintenance on computers.

Conoscenze

IT support

Troubleshooting

Communication

Teamwork

Diagnostic tools

Strumenti

Windows OS

macOS

Microsoft Office

Cisco Jabber

Descrizione del lavoro

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location: Rome, Italy.

Type: Dispatch (on‑site).

Hours: 10–20 hours per week.

BCIC Swiss GmbH | Best Connect International Company is looking for a Dispatch on‑site IT Support Specialist in Italy.

Responsibilities

1. Provide first‑ or second‑level contact and problem resolution for customer issues.
2. Work with third‑party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot Windows OS, macOS & Microsoft Office; Cisco Jabber is another authorized desktop application.
6. Install, upgrade, support, and troubleshoot printers and computer hardware.
7. Perform general preventative maintenance tasks on computers, laptops, and printers.
8. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
9. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
10. This position requires the ability to work in a project‑based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Must hold a valid work permit in Italy.
• Several years of professional experience in the field of IT support.
• Fluent English & local language (at least B2) needed.

Salary: Negotiable.

Apply now: [e-mail]

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