IT Support Specialist

BCIC Swiss; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading IT services company is seeking an IT Support Specialist in Rome, Italy. The successful candidate will provide problem resolution for customer issues, work with vendors, and maintain ticket updates. Candidates must have several years of IT support experience and fluency in English and the local language. This is a full-time, on-site position offering negotiable salary.

Competenze

• Must hold a valid work permit in Italy.
• Several years of professional experience in the field of IT support.
• Fluent English & local language needed.

Mansioni

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Conoscenze

Fluent English

IT support experience

Windows OS troubleshooting

Mac OS troubleshooting

Printer support

Network connectivity troubleshooting

Descrizione del lavoro

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location

Rome, Italy

Type

Full time

Hours

8 hours per day

Skills / Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time, on-site) "IT Support Specialist" in Italy.

Responsibilities

1. Provide first- or second-level contact and problem resolution for customer issues.
2. Work with third-party vendors to remediate complex AV issues as needed.
3. Provide timely communication on issue status and resolution.
4. Maintain ticket updates for all reported incidents.
5. Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office. Cisco Jabber is another authorized desktop application.
6. Install, upgrade, support, and troubleshoot printers and computer hardware.
7. Perform general preventative maintenance tasks on computers, laptops, and printers.
8. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
9. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
10. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Must hold a valid work permit in Italy.
• Several years of professional experience in the field of IT support.
• Fluent English & local language needed.

Salary

Negotiable

Application

Apply now - [e-mail]

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