IT Support Specialist

Dentsply Sirona; Badia Polesine; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading dental solutions company is seeking an IT Support Specialist in Badia Polesine, Italy. The ideal candidate will provide advanced technical support, manage hardware and software installations, and ensure business continuity. Proficiency in Microsoft M365 and strong communication skills are essential. This role offers a unique opportunity to shape the future of dental care within a global team.

Competenze

• Microsoft certification is a plus.
• Fluent Italian, Advanced English (C1); other languages are a plus.
• Timely and accurate ticket closure in ServiceNow.

Mansioni

• Provide technical support to end users.
• Manage hardware/software/network installations.
• Troubleshoot login, VPN, and connectivity issues.

Conoscenze

Excellent communication and interpersonal skills

Analytical thinking and problem-solving abilities

Advanced knowledge of Microsoft M365

Experience in IT service management

Ability to work in international environments

Formazione

Degree or Technical education preferred

Strumenti

Service Now

Descrizione del lavoro

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Requistion ID: 81806

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working At Dentsply Sirona You Are Able To

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

For our production site in Badia Polesine, we are looking for an IT Support Specialist.

The role will provide advanced technical support to end users, manage hardware/software/network installations, configuration and troubleshooting. This role is essential in Badia to ensure business continuity and seamless operations.

Key Responsibilities

• Technical support and customer assistance for devices and software
• Installation, configuration, and maintenance of all IT equipment
• User management in Active Directory and system access
• Troubleshooting login, VPN, and connectivity issues
• User training on new technologies
• Reviewing and updating IT documentation
• Evaluation and replacement of obsolete devices

Skills

• Excellent communication and interpersonal skills
• Analytical thinking and problem-solving abilities
• Advanced knowledge of Microsoft M365 (Outlook, Teams, SharePoint, OneDrive, Microsoft Dynamics AX is a plus)
• Experience in IT service management (Service Now) and change management
• Ability to work in international and multicultural environments

Requirements

• Degree or Technical education preferred
• Microsoft certification is a plus
• Fluent Italian, Advanced English (C1); other languages are a plus
• Timely and accurate ticket closure in ServiceNow
• On-call availability across shifts
• Compliance with corporate standards, SOX, MDR and FDA nice to have

Dentsply Sirona is an Equal Opportunity/affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to [e-mail]. Please be sure to include "Accommodation Request" in the subject.

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