IT Supervisor

Hosco.com; Roma; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading tech firm in Italy is seeking an experienced IT Supervisor to manage the IT department's staff and projects. You will ensure the reliable operation of technology infrastructure and provide technical support. The ideal candidate has strong technical skills, excellent leadership, and over 3 years of experience in IT support. This role offers a dynamic work environment focused on aligning IT strategies with business objectives.

Mansioni

• Supervise and mentor a team of IT specialists, technicians, and/or analysts.
• Conduct performance reviews, training, and professional development for team members.
• Schedule work assignments and manage on-call rotations for support coverage.
• Assist in planning and executing IT projects such as system upgrades and software implementation.
• Develop and maintain IT operational policies and procedures for efficiency.
• Contribute to the development of the IT department's budget and track expenditures.
• Oversee installation, configuration, maintenance, and troubleshooting of IT infrastructure.
• Manage service/help desk functions as a primary escalation point for issues.
• Plan and coordinate system upgrades and maintenance windows.

Conoscenze

Strong technical proficiency across various operating systems

Leadership, communication, and interpersonal skills

Project management

Familiarity with ITIL

Relevant certifications (e.g., CompTIA, Cisco, Microsoft)

Formazione

3+ years of experience in IT support or systems administration

Descrizione del lavoro

Job title: IT Supervisor

Reports directly to: Director of Operation

Overall Job Purpose

The IT Supervisor is responsible for the day-to-day management of the IT department's staff, systems, and projects. This role ensures the reliable operation of all technology infrastructure, provides effective technical support to the organization, and helps implement IT strategies aligned with overall business objectives.

Qualifications & Skills

• Strong technical proficiency across various operating systems (e.g., Windows, Linux), network topologies, and cloud services (e.g., AWS, Azure).
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage projects and balance multiple priorities under pressure.
• Familiarity with ITIL or other IT service management frameworks is a strong asset.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are preferred.

Candidate profile

Education and Experience

• 3+ years of experience in IT support or systems administration.

Principal Accountabilities

• Supervise and mentor a team of IT specialists, technicians, and/or analysts.
• Conduct performance reviews, training, and professional development for team members.
• Schedule work assignments and manage on-call rotations to ensure continuous support coverage.
• Assist in the planning and execution of IT projects, such as system upgrades, hardware refreshes, and new software implementation.
• Develop and maintain IT operational policies and procedures to ensure efficiency and compliance.
• Contribute to the development of the IT department's budget and track expenditures.
• Oversee the installation, configuration, maintenance, and troubleshooting of all IT infrastructure, including servers, network hardware.
• Manage the service/help desk function, serving as a primary escalation point for complex or critical technical issues, and ensuring timely resolution to minimize downtime.
• Plan and coordinate system upgrades, maintenance windows, and disaster recovery testing.