IT Service Specialist

Applied Materials, Inc.; Treviso; In loco; EUR 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits package

Stock award program

Performance bonus

Descrizione del lavoro

Applied Materials, Inc. in Treviso is seeking an IT service support professional to assist GIS customers under supervision. The role involves following service management processes, applying patches, and handling major upgrades.

You'll draft end-user documentation, monitor service availability, and perform root cause analyses with the help of partners as needed. A collaborative environment and growth opportunities are highlighted.

Competenze

• Provides support services to GIS (Global Information Services) customers for specific IT service or set of services.
• Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Drafts technical and end-user documentation for specific IT service or set of services.
• Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
• Completes root cause analysis of outages or incident trends (often working with managed services partner).

Mansioni

• Monitors service availability and performance and reports anomalies.
• Performs root cause analyses of outages and incidents in collaboration with partners.

Conoscenze

IT support

Change management

Technical documentation

Customer service

Problem solving

Descrizione del lavoro

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.What We OfferSalary:€29.600,00 - €40.700,00Location:Treviso,ITAYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .Key ResponsibilitiesWith supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.Drafts technical and end-user documentation for specific IT service or set of services.Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.Completes root cause analysis of outages or incident trends (often working with managed services partner).Functional KnowledgeDemonstrates conceptual knowledge of theories, practices and procedures within a disciplineBusiness ExpertiseApplies general knowledge of business developed through education or past experienceLeadershipNo supervisory responsibilities; accountable for developing technical contributionProblem SolvingUses existing procedures to solve standard problems; analyzes information and standard practices to make judgmentsImpactHas limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlinesInterpersonal SkillsExchanges straightforward information, asks questions and checks for understandingAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 25% of the TimeRelocation Eligible:NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.