IT Service Catalogue Management Specialist

Generali; Mogliano Veneto; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading insurance group in Mogliano Veneto is seeking a Service Catalogue Management Specialist. The role focuses on managing IT services using ServiceNow, producing reports in Power BI, and requires proficiency in Italian and English. Ideal candidates will have strong analytical skills and be proactive in improving service performance. Join a dynamic team dedicated to innovation and digitization in the insurance industry.

Competenze

• At least 2 years of working experience.
• Proficiency in Italian and English; German is a plus.

Mansioni

• Manage IT Services using the ServiceNow CSDM module.
• Improve service pricing definition rules.
• Produce and maintain reports and dashboards in Power BI.
• Monitor service performance with defined SLAs.

Conoscenze

Teamwork

Attention to detail

Proactivity

Analytical thinking

Strumenti

ServiceNow

Power BI

Descrizione del lavoro

Overview

We are looking for a Service Catalogue Management Specialist capable to interact with Service Owners and Service Managers to discuss high level requirements identifying standard common approaches

Responsibilities

• Manage IT Services and Service Offering leveraging on ServiceNow CSDM module
• Identify and improve service pricing definition rules and related interaction with the Service Catalogue; create and maintain measures on ServiceNow used as SLA, Underpinning contract and OLAs
• Produce, maintain and evolve customer reports and dashboards in Power BI for the visibility of CTOs and Customers
• Monitor the service performance leveraging on SLAs configured and the dashboard realized, managing recurrent touchpoints with Service Owners/Managers to identify areas of improvement

Requirements

Our ideal candidate will meet the following requirements:

• At least 2 year working experience
• Italian and English working proficiency. Other languages (German) is a plus

Soft Skills

• Ability to work in a team, managing different aspects/concepts simultaneously
• High attention to detail and ability to produce high quality deliverables within tight timescales
• Proactivity and adaptability
• Analytical and critical thinking
• Strong motivation

Company Profile

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance