IT Operations & Cloud Support Engineer

Kong; Lombardia; Presencial; EUR 38.000 - 54.000; Jornada completa

Descripción de la vacante

Kong Inc., a leader in API and AI connectivity, seeks an IT Support specialist to accelerate enterprise efficiency by resolving employee incidents in a fast-paced cloud ecosystem. You will manage device enrollment, access, and security across Okta, Google Workspace, Slack, Zoom, and SaaS apps, while supporting multi-cloud infrastructure and end-user devices.

You will troubleshoot Mac/Windows/mobile endpoints, drive zero-touch deployments, enforce baselines, and create self-service guides to

Formación

• 3+ years of experience in IT support, IT operations, or systems administration.
• Hands-on administration experience with Okta, Google Workspace, Slack, and Zoom.
• Experience managing Mac and Windows endpoints using MDM/UEM tools such as Iru, Jamf, or Intune.
• Basic familiarity with endpoint security tools like CrowdStrike or similar EDR platforms.
• Strong familiarity with ITSM tools (e.g., Jira Service Management, ServiceNow, Freshservice) and maintaining SLAs.
• Ability to work quickly and prioritize effectively in high-urgency situations.
• Working knowledge of cloud platforms (AWS, GCP, Azure) and DNS management.

Responsabilidades

• Resolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict SLAs.
• Categorize, prioritize, and elevate incidents or service requests using standard ITSM frameworks.
• Troubleshoot hardware, software, and connectivity issues across Mac, Windows, and mobile devices.
• Identify recurring technical issues and root causes for basic problem management.
• Oversee zero-touch hardware deployment, enrollment, and asset lifecycle tracking using UEM platforms like Iru.
• Configure device compliance policies, enforce configuration baselines, and manage patches for all endpoints.
• Perform remote lock, wipe, and containment procedures for lost or compromised assets.
• Administer and provide user support for Slack, Zoom, and other SaaS applications (channels, licensing, integrations, permissions).
• Maintain conference room systems and provide AV support for key events.
• Handle onboarding, offboarding, and configuration changes across SaaS applications.
• Monitor endpoint health, manage security agents, and respond to alerts (CrowdStrike).
• Manage user lifecycles, access control, and security policies in Okta.
• Configure SSO, MFA integrations, and conduct access audits.
• Administer Google Workspace (accounts, security settings, email routing, device policies).
• Support cloud environments (AWS, GCP, Azure) and manage access, IAM roles, and security groups.
• Manage internal DNS records, domain configurations, and certificate renewals.
• Monitor and troubleshoot network connectivity and elevate major incidents.
• Write clear technical documentation and create employee self-service guides.

Conocimientos

IT support

Okta admin

Google Workspace

Slack administration

Zoom administration

MDM/UEM

Jamf

Intune

CrowdStrike

ITSM tools

SLA management

Access control

Herramientas

Iru

Okta

Descripción del empleo

Kong Inc., a leader in API and AI connectivity, seeks an IT Support specialist to accelerate enterprise efficiency by resolving employee incidents in a fast-paced cloud ecosystem. You will manage device enrollment, access, and security across Okta, Google Workspace, Slack, Zoom, and SaaS apps, while supporting multi-cloud infrastructure and end-user devices.

You will troubleshoot Mac/Windows/mobile endpoints, drive zero-touch deployments, enforce baselines, and create self-service guides to