IT Manager, Ops Tech Solutions (OTS)

Amazon; Milano; In loco; EUR 90.000 - 160.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Milano is seeking an IT Operations Manager. You will lead a team providing innovative technical support, ensuring safety compliance, and improving IT solutions. Candidates should have 5+ years in team leadership, knowledge of Linux or Unix systems, and experience in managing technology teams. Compensation ranges from $105,100 to $185,000 annually depending on location and experience.

Servizi

Equity and sign-on payments

Full range of medical benefits

Competenze

• 5+ years of experience developing a team of technical professionals.
• 2+ years of experience leading technology teams as an IT operations manager.
• Knowledge of Linux or Unix systems administration.

Mansioni

• Hire, train, and develop a team of IT professionals.
• Support safety programs and OSHA compliance.
• Interact with management to improve IT solutions.
• Lead infrastructure builds in new facilities.
• Supervise technical support activities, including troubleshooting.

Conoscenze

Team leadership

Technical support

Safety compliance

Customer service

Linux/Unix administration

Formazione

Bachelor's degree or equivalent experience

Strumenti

System management tools

Descrizione del lavoro

Job ID: 3133502 | Amazon.com Services LLC

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.

Key job responsibilities

• Hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Basic Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• 2+ years of leading technology teams as a information technology operations manager experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Preferred Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted: November 26, 2025 (Updated 1 minute ago)