IT-Manager

Apple Inc.; Campania; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Italy is seeking a Retail Team Leader to inspire and lead a diverse team while ensuring exceptional customer service. The ideal candidate will have experience in retail leadership and a commitment to fostering an inclusive environment. Responsibilities include driving business priorities, developing team members, and addressing concerns, all while upholding the company's values of inclusion and diversity.

Competenze

• Available to work a flexible schedule including nights, weekends, and holidays.
• Proficient in English and the local language, both written and spoken.
• Experience in leading teams in retail or related fields.

Mansioni

• Lead a team and assist with recruiting and training.
• Drive business priorities and achieve store performance goals.
• Address customer and team member concerns.

Conoscenze

Leadership

Customer Service

Team Development

Conflict Resolution

Communication

Descrizione del lavoro

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in English and the local language, both written and spoken (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Preferred Qualifications

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
• Resolve conflict and settle differences in productive ways.