IT Helpdesk Partner (x/f/m)

Doctolib; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading company in healthcare technology is seeking an IT Service Desk Partner in Milan. The role involves providing IT support to users across three countries, managing requests, and proposing improvements. Join a team that promotes diversity and offers excellent employee benefits, including a flexible work policy and bonus opportunities.

Servizi

Employee share plan

Supplementary health insurance

Retirement partnership

Quarterly or monthly bonus

Parental care program

Solidarity Days

Wellbeing program

Flexible work policy

Public transportation reimbursement

Relocation support

Competenze

• Service-oriented and solution-focused.
• Good listener with effective questioning.
• Rigorous, autonomous, and team-oriented.
• Ability to adapt and prioritize tasks.
• Fluent in English.

Mansioni

• Serve as the single point of contact for IT support for users.
• Handle level 1 IT requests and incidents.
• Assist users from ticket opening to resolution.
• Propose automation and process improvements.

Conoscenze

Service orientation

Problem-solving

Communication

Autonomy

Adaptability

Descrizione del lavoro

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m).

On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 3 countries in which Doctolib is established today (Germany, France, Italy).

What you'll do

Remote:

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handle level 1 requests and incidents: access to applications, technical diagnosis, etc.
• Assist the user from ticket opening to complete resolution.
• Escalate incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests for continuous improvement.
• Propose automation or process improvements to enhance user satisfaction.

On site:

• Manage the IT Corner at our Berlin office.
• Oversee meeting room hardware: testing, updating, replacing.

Possibility of progression towards IT Support level 2 within a local team.

Who you are

If you don’t meet all the requirements but believe this role suits your experience, we encourage you to apply!

• You are service-oriented and solution-focused.
• You are a good listener and ask relevant questions to reassure users.
• You are rigorous, autonomous, and a team player.
• You adapt to change and prioritize tasks effectively.
• You speak English fluently.

What we offer

• Employee share plan for every Doctoliber.
• Supplementary health insurance.
• Retirement partnership with Ciao Elsa.
• Quarterly or monthly bonus based on your role.
• Parental care program: 1 month additional leave plus time off during school start.
• Solidarity Days: 2 days/year to support health charities.
• Wellbeing program: free mental health and coaching via moka.care.
• Flexible work policy: hybrid and office options.
• EU and UK work flexibility: 10 days/year.
• Partnership with FitPrime for sports.
• Public transportation reimbursement.
• Annual flu vaccination.
• Relocation support for international moves.
• Home-office furniture vouchers.

The interview process

• HR screening
• Manager interview
• Team interview
• Reference check
• Offer

About the job

• Permanent or fixed-term contract.
• Location: Milan.
• Start date: ASAP.
• Remuneration: fixed + bonus based on objectives.

At Doctolib, we promote diversity and are an equal opportunity employer. We welcome applicants regardless of gender, religion, age, sexual orientation, ethnicity, disability, or origin. If you have a disability, inform us to facilitate your interview process.

All application data is processed in accordance with our privacy policy. For questions or rights regarding your data, contact us at the provided email.

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