IT Desktop Support Specialist / Backfill / Freelance

TECEZE; Aprilia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology services company in Italy is seeking an IT Desktop Support Specialist to provide day-to-day local and remote support. Responsibilities include troubleshooting various hardware and software issues and ensuring operational consistency. Candidates should have strong knowledge of Windows OS and troubleshooting skills, with mandatory proficiency in Italian.

Competenze

• Mandatory Italian language skills.
• Ability to multi-task and prioritize effectively.
• Strong knowledge of enterprise antivirus.

Mansioni

• Provide day-to-day local and remote desktop support.
• Handle inbound calls and troubleshoot issues.
• Engage with supervisors for escalation handling.

Conoscenze

Troubleshoot issues

Provide first / second-level contact

Install and troubleshoot Windows OS

Basic support for Mac OS

Network connectivity troubleshooting

Strong knowledge of Active Directory

Experience with mobile device management

Strumenti

Windows OS

Microsoft Office

Ticketing systems

Descrizione del lavoro

Title

IT Desktop Support Specialist - Backfill (On Demand Bases)

Location

04011, Aprilia, Latium, Italy

Duration

12 months - Extendable

Language

Italian (mandatory)

The Band 2 – Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot issues, and document resolutions in the ticketing system. The candidate will also engage with supervisors / managers for escalation handling and ensure operational consistency. The role covers break-fix support, fault diagnosis, and resolution across hardware, software, and applications.

Skills

• Provide first / second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Maintain timely communication and update ticket status for reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS (XP, 7, 8.1, 10), Microsoft Office (2010 / 365), Cisco Jabber, and authorized applications.
• Provide basic support for Mac OS users.
• Install, upgrade, support, and troubleshoot printers, desktops, laptops, and peripherals.
• Perform preventive and remedial maintenance on IT hardware and devices.
• Troubleshoot network connectivity, workstation hardware, and software issues using diagnostic tools.
• Basic understanding of Networks, Servers, Audio / Visual, Smart Devices, and Telecoms.
• Work flexibly in a project-based environment and collaborate with team members.
• Perform other duties as assigned.
• Strong knowledge of Windows 7–10, Active Directory, GPOs, MS Office 365, PC hardware, enterprise antivirus, and helpdesk ticketing systems.
• Experience with mobile device management (iOS, Android), enterprise encryption, and Windows device management.
• Ability to multi-task, prioritize effectively, and meet SLAs.