IT Desktop Support Engineer — Resolve, Deploy & Onboard

Sharp Brains; Lazio; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology solutions company in Italy is seeking an IT Desktop Support Engineer to provide technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate should have a Bachelor's degree in Information Technology and 1-3 years of relevant experience. Responsibilities include troubleshooting desktop and mobile device issues, managing user accounts, and maintaining IT assets. Strong knowledge of Windows and basic networking is essential for this role.

Competenze

• 1–3 years of experience in IT support, desktop support, or helpdesk roles.
• Strong problem-solving and multitasking abilities.
• Excellent communication and interpersonal skills.

Mansioni

• Provide first-line technical support for desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, applications, and hardware components.
• Troubleshoot and resolve hardware and software issues.

Conoscenze

Windows 10 / 11

macOS

Microsoft 365

Active Directory

Networking basics (TCP / IP, DNS, DHCP, VPN)

ServiceNow

Jira

Freshservice

Intune

SCCM

Formazione

Bachelor's degree or diploma in Information Technology

Strumenti

Remote desktop tools

VoIP phones

Peripheral devices

Descrizione del lavoro

A technology solutions company in Italy is seeking an IT Desktop Support Engineer to provide technical assistance and support to end users for hardware, software, and network-related issues. The ideal candidate should have a Bachelor's degree in Information Technology and 1-3 years of relevant experience. Responsibilities include troubleshooting desktop and mobile device issues, managing user accounts, and maintaining IT assets. Strong knowledge of Windows and basic networking is essential for this role.