It Business Partner - Salesforce

Altro; Genova; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading multinational company is seeking an IT Business Partner - Salesforce to align IT services with business needs. This role requires managing service demands and projects, ensuring compliance with GDPR and IT security standards. Ideal candidates will have 3–5 years of project management experience, proficiency in Salesforce, and fluency in English and Italian. The position is based in Genoa or Rome, Italy.

Competenze

• 3–5 years of experience in IT project management, business analysis, or a similar role.
• Experience with ERP or CRM platforms, especially Salesforce.
• Proficiency in English and Italian at B2 level or higher.

Mansioni

• Manage project demands and align with budget and IT architecture.
• Evaluate impact of changes on applications and infrastructure.
• Coordinate with IT Security for new applications.

Conoscenze

Project Management

Business Analysis

Collaboration

Cloud Infrastructure

Communication

Formazione

Bachelor's Degree in Engineering or Computer Science

ITIL Foundation certification

Strumenti

MS Project

Salesforce

Descrizione del lavoro

Join to apply for the IT Business Partner - Salesforce role at RINA. The position is located in Genoa or Rome (Italy) within the Global IT Operations Division.

Mission

In this role, you will ensure that IT services effectively align with the organization’s business needs. You will be responsible for managing and prioritizing service and project demands, ensuring alignment with budget and IT architecture, and maintaining compliance with GDPR and IT security standards. Collaboration with various departments to design, develop, and seamlessly implement IT solutions will be a cornerstone of your responsibilities, ensuring top‑notch service delivery and unparalleled user satisfaction.

Key Accountabilities

• Demand Management
  • Collect, analyze, and prioritize service and project requests from business and stakeholders.
  • Ensure alignment between demand, budget, and IT application architecture.
  • Evaluate technical and economic feasibility of proposed solutions, managing conflicts and critical issues.
• Impact Evaluation
  • Assess the impact of changes on applications, data, infrastructure, and end users.
• Collaboration
  • Work with IT Cloud Infrastructure and IT Architecture teams to ensure application availability and performance.
  • Coordinate with IT Security to ensure new applications meet Security by Design requirements.
  • Engage with Procurement for tender operations when applicable.
• Project Management
  • Manage the design, development, and implementation of IT solutions.
  • Define work plans, resources, timelines, and costs for projects, monitoring progress and resolving issues.
  • Collaborate with development and project teams to define technical specifications.
• Communication & Documentation
  • Manage communication and collaboration among internal and external project stakeholders.
  • Draft technical documentation and progress reports.
  • Provide training, assistance, and maintenance support for solutions.
• Maintenance & Support
  • Conduct preventive and corrective maintenance of IT applications.
  • Provide second and third‑level support for application issues, managing service requests beyond IT Service Support’s scope.
  • Ensure continuity of IT services by managing expectations, risks, and critical issues.
  • Update documentation and operating procedures related to applications.

Education & Qualifications

• Bachelor’s Degree in Engineering General or Computer Science. Master’s Degree optional.
• 3–5 years of experience in IT project management, business analysis, or a similar role.
• Experience in managing one or more projects involving market‑leading ERP or CRM platforms and vertical solutions (e.g., Salesforce Sales and Field Service Management).
• Knowledge of the following technologies / products: Project Management tools (e.g., MS Project); Cloud infrastructure and application architectures.
• Nice to have: ITIL Foundation certification and / or other relevant IT certifications.
• Proficiency in English and Italian at B2 level or higher.

Competencies

• ADDRESS THE WAY – Have a big picture of different situations and reinterpret it in a perspective way.
• BUILD NETWORK – Forge trust relationships, across departments, and outside the organization.
• CLIENT INTIMACY – Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction.
• EARN TRUST – Take everyone's opinion into