IT-171: IT Systems and User Support Technician

NATO Support and Procurement Agency (NSPA); Lentini; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

An international agency in procurement and support based in Italy seeks a candidate for an IT support role. Responsibilities include end-user support and experience in scripting is essential. The role offers a competitive salary, health coverage, and generous leave. Ideal candidates should have formal IT training and experience in troubleshooting and user guidance.

Servizi

Competitive tax-free salary

Health coverage

Generous annual leave

Pension scheme

Expatriation allowances

Competenze

• Formal training and experience in IT applications and end-user support.
• Experience in giving guidance and training to IT/IS systems users.
• Good knowledge of eBusiness and web technologies including security concepts.

Conoscenze

End-user support

Troubleshooting

Scripting (Python, PowerShell, Bash)

Networking knowledge

Database Management Systems

IT security concepts

Formazione

Higher vocational training

Descrizione del lavoro

Overview

Post N° IT-171/ Ref. No 2025_00339

JOB DESCRIPTION - Please Click Here

Qualifications

• Higher vocational training in a relevant discipline and 3 years' post-related experience. Acceptable alternatives: secondary education and 5 years' post-related experience, or an equivalent education combined with an appropriate amount of relevant, professional experience
• Formal training and experience in IT with particular emphasis on end-user and workstation applications, problem solving, troubleshooting and direct end-user support.
• Experience in giving guidance, assistance and in providing training to end-users of IT/IS systems.
• Experience in scripting (e.g. Python, PowerShell, Bash).
• Knowledge in the area of Information Technology (IT) [Networking, Internet technology, Interfacing systems, Operating System technology, Database Management Systems (DBMS), Systems security].
• Knowledge in the area of Systems support, Structured Query Language (T-SQL or PL/SQL), C# and .Net technologies.
• Good knowledge in the area of eBusiness and web technologies, including the standards applicable and the software/hardware environments and architecture used in implementing them.
• Good knowledge of IT security concepts and their implementation.

What we offer

• Multicultural environment
• Initial three year contract with competitive monthly tax-free salary (subject to Article 19 of the Ottawa agreement on exemption of Taxation)
• Additional benefits for expatriate staff including expatriation and education allowances (where applicable) and additional home leave
• Excellent health coverage
• Great work/life balance
• Generous annual leave of 6 weeks plus official holidays
• Pension Scheme

Post details

• Basic monthly salary: EUR 4 599.62, tax free.

How to apply

All candidates (internal and external) should refer to the FAQs before applying.

NSPA internal candidates must submit additionally their latest completed performance report.

NSPA staff members of the same grade can submit a transfer request till 12 November 2025.

Applications sent via e-mail will be automatically rejected.

All application deadlines are based on the Central European Time (CET) zone.

Important notes

Qualified redundant NATO civilian candidates of the same grade will be considered in priority.

Interviews are expected to be held approximately six weeks after the application closing date. The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.

Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with.

The Agency would appreciate it if addressee countries could provide their support by submitting candidates whose security clearance can be effected (or confirmed) rapidly and who could report for duty as soon as possible after selection.

NSPA as an employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NSPA welcomes applications of nationals from all Member States and strongly encourages women to apply.

Employment status requirement for current military or administration post holders
Please note that if you currently hold a military or administration post, you will be required to decide, in accordance with your national authorities' regulations, whether to retire or resign from your post, or apply for special leave from your national authorities. If you are invited to a preliminary interview, you will be asked to indicate your preference at that time as well.

Important note
Your application should be submitted in one go and you will not be able to modify your data once submitted.

Education requirements
Technical/vocational post-secondary education