Investigations Officer, Head of Intake P4

WFP - World Food Programme; Roma; Presencial; EUR 90.000 - 140.000; Jornada completa

Descripción de la vacante

World Food Programme is seeking a Head of Intake within the Office of the Inspector General (OIGI) to coordinate the intake, case development and triage processes for allegations of misconduct. The role leads a team, ensures timely, high‑quality analysis, and advises on complex, sensitive investigations in an international setting.

The incumbent will drive policy, knowledge sharing and collaboration with internal and external partners, while maintaining confidential records and upholding WFP

Formación

• Advanced degrees and managerial experience in investigations.
• Extensive experience leading complex investigations and intake work.
• Strong written and verbal communication skills in a global, multilingual context.

Responsabilidades

• Lead and oversee intake assessment workflow, triage of allegations and prioritisation.
• Provide strategic direction on complex, high‑risk matters and coordinate escalation.
• Oversee quality assurance of intake outputs and confidential records.
• Manage intake team workload and ensure timely, risk‑informed decisions.
• Coordinate with HQ, regional offices and external stakeholders.

Conocimientos

Leadership

Investigations

Risk management

Data analysis

Written communication

Stakeholder engagement

Policy development

Team management

Time management

Forensics

Educación

Advanced degree in Criminology/Investigations/Law/Audit

Bachelor's degree in related disciplines

Herramientas

Digital forensics

Electronic sources & databases

Descripción del empleo

DEADLINE FOR APPLICATIONS

29 October 2026-23:59-GMT+01:00 Central European Time (Rome)

ABOUT WFP

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

The mission of the Office of the Inspector General (OIG) is to provide WFP’s stakeholders assurance on the adequacy and effectiveness of WFP’s governance, risk management and control processes aimed at detecting and deterring fraud, waste and abuse through independent and objective oversight activities; to conduct inspections and investigations into allegations of wrongdoing and misconduct; and to facilitate the adoption and implementation of United Nations, humanitarian agency and private-sector best practices related to assurance and oversight.

OIG consists of three functional branches: The Office of Internal Audit (OIGA), which provides independent assurance and advisory services on governance, risk management and internal controls. The Office of Inspections and Investigations (OIGI), which investigates allegations of misconduct, including fraud, corruption and sexual misconduct by WFP employees and partners and conducts inspections into areas of heightened risk. Professional Support Services (PSS), which provides shared analytical, technology, digital forensics, intelligence, administrative and business support services, enabling OIG to operate as an integrated, modern and data-driven oversight function.

This position is located in OIGI’s Intake and Case Development (ICD) unit. ICD is the strategic decision point determining the most appropriate course of action for allegations or concerns reported to OIGI. The Head of Intake serves as the first-level supervisor of the ICD team and reports to the Chief, ICD. Some travel, including to remote field locations, may be required.

THE ROLE

The Head of Intake plays a critical strategic role within OIGI, coordinating the ICD team and overseeing the full assessment workflow – from the receipt and early triage of allegations through case prioritisation, preliminary fact‑finding, quality assurance and timely submission for management decision. The incumbent deputises for the Chief, ICD and, in close coordination with the Chief, provides strategic and technical direction on complex, sensitive and high-risk matters; oversees clear, high-quality analysis and recommendations; and ensures outcomes are communicated effectively to relevant stakeholders. The role promotes a timely, consistent and risk-informed intake function, while supporting staff development, sound practice and continuous improvement.

KEY ACCOUNTABILITIES

• A. Intake workflow, assessment and case development:
  • Lead and oversee the OIGI intake assessment workflow, including the receipt and triage of allegations and complaints, risk-based case prioritisation and adherence to applicable OIGI and WFP frameworks.
  • Direct and oversee timely, risk-based and data-informed preliminary fact‑finding, ensuring that available information is assessed, information gaps are identified and appropriate avenues for case development, referral or other action are pursued.
  • Provide strategic direction on particularly complex, sensitive, urgent or high-risk matters, including timely notification to OIGI management with a clear assessment and proposed course of action.
  • Coordinate the escalation of intake matters for management decision and ensure adequate and timely follow‑up and communication of outcomes to relevant stakeholders.
• B. Written products, quality assurance and records:
  • Coordinate the preparation and review of intake assessments, briefing notes, correspondence and other written outputs arising from intake work.
  • Establish and maintain effective quality assurance arrangements to ensure that intake outputs are clear, concise, well‑reasoned and consistent with applicable standards and practice.
  • Ensure that information and evidence are handled confidentially and in accordance with applicable organisational requirements.
  • Ensure complete, accurate and confidential records of intake activities, assessment decisions and outcomes.
• C. Team leadership, workload management and operational continuity:
  • Provide overall management and direction of the intake team, including workload distribution, prioritisation, performance support and day‑to‑day operational continuity.
  • Set clear work priorities and oversee delivery within established timeframes, taking account of risk, urgency, available resources and organisational priorities.
  • Provide expert guidance and technical advice to intake staff, promote best practices and foster on‑the‑job learning through collaborative fact‑finding and case‑development work.
  • Support an equitable, inclusive and collaborative workplace, provide timely and constructive feedback, and identify appropriate staff development opportunities.
• D. Coordination and stakeholder engagement:
  • Establish, maintain and facilitate effective coordination with Global Headquarters, regional offices, country offices, local officials, governments and external organisations to secure timely and appropriate support for intake fact‑finding activities.
  • Ensure effective collaboration with other OIGI and OIG functions to obtain specialist support, including digital forensics, analysis, audit input and strategic advice.
  • Maintain strategic collaboration with internal and external control, monitoring, risk, compliance and oversight functions, as necessary to facilitate effective intake activities.
  • Provide expert guidance and advice to WFP employees on complex matters pertaining to allegations of misconduct or wrongdoing.
• E. Policy, practice and knowledge sharing:
  • Contribute actively to the development and implementation of policies, procedures and practices related to OIGI’s mandate and intake function.
  • Promote the sharing of lessons learned and best practices to strengthen the quality, consistency and effectiveness of intake work.
  • Identify and lead practical improvements to intake systems, processes and ways of working, including opportunities to strengthen risk‑informed decision‑making and operational efficiency.
  • Leverage technology, including artificial intelligence, to improve intake work; enable staff to use these tools effectively and responsibly; and maintain a digitally capable, technology‑savvy intake team.
  • Act as Officer‑in‑Charge, when required, and perform other responsibilities as assigned.

QUALIFICATIONS AND EXPERIENCE

Education

• Advanced university degree in Criminology, Investigations, Law, Audit, Accounting or other related fields.
• A Bachelor’s degree in the same disciplines may be considered suitable if combined with additional years of relevant experience and/or a relevant professional certificate.

Experience

• Minimum eight years (of which three international) of progressively responsible relevant professional experience in planning, leading and executing complex criminal or administrative investigations, intake assessments or related activities, including experience in a managerial or supervisory position.
• Demonstrated experience in leading or coordinating multiple assessments, investigations or assignments, managing competing priorities and ensuring the timely delivery and quality of outputs.
• Extensive experience in reviewing and improving high‑quality analytical written products, and in developing or implementing policies, procedures or operating practices relevant to administrative investigations or intake.
• Extensive experience using a range of research methodologies and sources, including electronic sources and databases.
• Previous fact‑finding experience in an international administrative setting, such as an organisation of the United Nations system, an international financial institution or an international NGO, and experience working in developing countries.

Technical Knowledge

• In-depth knowledge of fact‑finding and investigative theories, methods and techniques, with demonstrated practical application.
• Proven ability to coordinate multiple tasks and team activities through effective work allocation, prioritisation, planning and follow‑up, supported by strong time‑management skills.
• Expertise in handling information and evidence confidentially throughout investigative activities.
• Ability to provide expert advice and technical guidance to staff conducting administrative fact‑finding and investigations.
• Excellent analytical, verbal and written communication skills.
• Demonstrated ability to use technology to improve the efficiency and quality of case assessments, workflows and written products.

Knowledge & Skills

• Provides strategic direction and exercises sound judgement, integrity and discretion in complex, sensitive and high‑risk matters.
• Leads teams effectively, delegates appropriately and delivers timely, high‑quality results.
• Promotes an inclusive, collaborative workplace, provides constructive feedback and supports staff development.
• Draws on evidence, expert advice and diverse perspectives to assess immediate and longer‑term risks and implications.
• Builds and sustains effective partnerships across organisational boundaries and with external stakeholders.
• Remains calm and focused under pressure and adapts quickly to changing operational needs.

Language

• Fluency (level C) in English language.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).

TERMS AND CONDITIONS

This is an International Professional position (non‑rotational) and is open to all nationalities. Mobility is and continues to be a core contractual requirement in WFP. This position is, however, classified as non‑rotational, which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational.

The selected candidate will be employed on a fixed‑term contract with a probationary period of one year. This position is open to both internal and external candidates.

WFP offers attractive compensation and benefits package in line with ICSC standards, including

• Basic salary
• Post adjustment
• Relocation entitlement
• Visa
• Travel and shipment allowances
• 30 days’ annual leave
• Home leave
• An education grant for dependent children
• A pension plan
• Medical insurance

For more information, visit https://icsc.un.org/.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

NO FEE DISCLAIMER

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