Internship - Management Services Division, UN System Booking Hub in Rome, Italy

WFP - World Food Programme; Roma; Ibrido; EUR 5800 - 9700; Tempo pieno

Vantaggi offerti da questo lavoro

WeLearn training access

Exposure to UN system operations

Descrizione del lavoro

World Food Programme invites applications for an Internship in the UN System Booking Hub Management Services Division, Rome, Italy. The six‑month assignment supports delivery, customer care, training, and outreach for the Booking Hub services.

The intern contributes to data analysis, reporting, and engagement with field users, under the Head of UN Accommodation. Ideal candidates are enrolled in Management/Intl Relations programs (undergrad/grad) or recent grads, with strong English, digital

Competenze

• Currently enrolled in an undergraduate programme (Bachelor’s) in Management, International relations or related area.
• Or enrolled in a graduate programme (Master) in Management or related area.
• Or recent graduate within six months of application.
• Classes attendance in the last 12 months of enrolment.
• Excellent written and spoken English (C level).
• French, Spanish or Arabic knowledge is an asset.
• Proficiency in Windows and MS Office (Word, Excel, PowerPoint).
• Customer‑oriented approach and good communication skills.

Mansioni

• Support the delivery of UN System Booking Hub services.
• Provide customer care and operational support to field network and service users.
• Support the delivery of training sessions, webinars, and user guidance.
• Contribute to communication and outreach activities related to UN System Booking Hub services.
• Support service implementation and user engagement.
• Assist in the rollout and adoption of UN System Booking Hub services.
• Support stakeholder engagement and respond to user inquiries.
• Contribute to the development and dissemination of user information and guidance materials.
• Support data analysis, reporting, and coordination.
• Collect and analyze service‑related data and prepare reports and documentation.
• Contribute to materials required by ongoing workstreams and projects.
• Participate in team meetings and coordinate with field colleagues and other stakeholders.

Conoscenze

Fluent English

Analytical skills

Customer‑oriented

Communication skills

Teamwork

Formazione

Bachelor’s degree in Management or related area

Master’s degree in Management or related area

Strumenti

Windows

MS Office

Email marketing tools

Descrizione del lavoro

DEADLINE FOR APPLICATIONS

29 September 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity.

It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Internship - UN System Booking Hub Management Services Division Rome, Italy

The United Nations World Food Programme (WFP) is a highly prestigious, reputable and the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change.

The Management Services Division (MSD) at HQ is a division comprised of over 200 colleagues across Rome, UAE & India.

The HQ division supports WFP's 18,000 humanitarians and is represented by 3,200 functional focal points present throughout all of WFP's offices.

Within WFP, Management Services colleagues play an integral role in keeping WFP operations and programmes running smoothly and cost‑efficiently, even in the toughest conditions, so the focus can remain on WFP's core mandate of serving our beneficiaries.

Our global service portfolio for WFP is focused on enabling operations and providing a duty of care to WFP's workforce.

This includes providing infrastructure and emergency response capacity through sophisticated engineering services, light fleet management, delivering and maintaining the most fit‑for‑purpose facilities, measuring and reducing our environmental impact, managing our pool of assets, providing travel services for WFP employees, and humanitarian accommodation - with administration field support available in all these areas.

MSD is the strategic Business Partner that Enables WFP’s workforce and operations by driving performance with duty of care, sustainability, and innovation.

Considering this, the UN System Booking Hub is a Global Share Service (GSS) designed to support UN organizations and the wider humanitarian community in accessing and managing essential operational services that facilitate coordinated field operations and emergency response.

The platform provides a centralized, digital solution that integrates both customer-facing and back‑office services across a range of service lines, including accommodation, mobility, facilities management and medical services.

By leveraging digital innovation and fostering inter‑agency collaboration, the UN System Booking Hub expands access to shared services, enhances service quality and efficiency, promoting harmonized service delivery across the UN system.

The team resides within the MSDB - Shared Services & Business Development branch and the intern will be an integrated part of the team, bringing his/her knowledge and interest to the role, a passion for customer‑oriented support, digital tools and innovative ideas to the table in various areas of business development.

GENERAL INFORMATION

Number of available positions: 1

Supervisor: Head of UN Accommodation

Working arrangement: In person/hybrid

Duration of assignment: 6 months

Expected Starting Date: 1 November 2026

DUTIES AND RESPONSIBILITIES

• Support the delivery of UN System Booking Hub services
• Provide customer care and operational support to the field network and service users
• Support the delivery of training sessions, webinars, and user guidance
• Contribute to communication and outreach activities related to UN System Booking Hub services
• Support service implementation and user engagement
• Assist in the rollout and adoption of UN System Booking Hub services
• Support stakeholder engagement and respond to user inquiries
• Contribute to the development and dissemination of user information and guidance materials
• Support data analysis, reporting, and coordination
• Collect and analyze service‑related data and prepare reports, presentations, and other documentation when needed
• Contribute to the development of materials required by ongoing workstreams and projects
• Participate in team meetings and coordinate with field colleagues and other stakeholders as required

STANDARD MINIMUM QUALIFICATIONS

• Be currently enrolled in an undergraduate programme (for example, Bachelor’s degree) in Management, International relations or related area from a recognized university and have completed at least two years of the programme;
• OR Be currently enrolled in a graduate programme in Management, International relations or related area (for example, Master degree);
• OR Be a recent graduate from an undergraduate or graduate programme in Management, International relations or related area (within six months prior to the application to the internship programme);
• AND Classes attendance in the last 12 months of enrolment in a recognized university;
• Excellent written and spoken English is required (proficiency/level C).
• Working knowledge of French, Spanish, Arabic would be an asset.
• Proficiency in Windows, MS Office (Word, Excel, PowerPoint)
• Customer‑oriented approach and good communication skills
• Strong analytical skills
• Ability to think creatively and strategically
• Ability to be flexible, multi‑task, prioritise, and manage multiple activities simultaneously in a fast‑paced, changing environment
• Strong attention to detail
• Some knowledge of email marketing tools/survey platforms is well evaluated
• Good digital literacy is an asset

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

INTERNSHIP TERMS AND CONDITIONS

• Interns receive a monthly stipend from WFP up to the maximum amount of US$1,000 per month depending on the duty station of assignment
• WFP is not responsible for living expenses, arrangements for accommodation, VISA requests and related costs
• WFP will reimburse travel ticket for candidates who are nationals of developing countries and are pursuing their studies in their home country
• WFP will recognize candidates’ educational credentials from recognised institutions that have been certified by competent international or national authorities such as the United Nations Educational, Scientific and Cultural Organization (UNESCO) or Ministries of Education
• Sons, daughters, brothers, or sisters of current WFP employees are not eligible to apply

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.