Ingegnere supporto sul campo

ADS BIOTEC INC; Milano; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading laboratory automation company based in Italy is seeking a qualified Field Support Engineer for remote and on-site support of customer cytogenetic laboratories. The role involves significant travel throughout Italy and Europe, providing maintenance and assistance with automated sample-preparation devices. Candidates must have a technical qualification in electro-mechanical or biomedical fields, along with excellent English communication skills. Prior experience in customer service and problem-solving abilities are essential.

Competenze

• Technical qualification within electro-mechanical or Biomedical specialty.
• 2+ years of relevant work experience preferred.
• Fluent in English with excellent written skills.

Mansioni

• Provide remote assistance and on-site support services.
• Document work according to ISO quality system’s guidelines.
• Arrange travel throughout Europe in a cost-effective manner.

Conoscenze

Customer service skills

Communication skills

Problem-solving skills

Mechanical aptitude

English fluency

Initiative

Formazione

Electro-mechanical or Biomedical specialty degree

Strumenti

MS Office applications

Remote application software

Descrizione del lavoro

Who are we

ADS Biotec are a leader in the manufacture and supply of Lab Automation Instruments for the cytogenetic analysis market. Our customers include prominent hospitals and clinical labs around Europe and the world. The European support team is field based, with the primary office in the UK, and our service team located in several countries. We additionally have customers and support staff located in the US & Japan.

The Position

We currently seek qualified individuals for the role of Field Support Engineer to join our European Service & Support team and to be based in ITALY . The role will be a home office based, field service position, to support customer cytogenetic laboratories in the use and maintenance of our automated sample-preparation devices.

Responsibilities

You will provide and maintain an excellent customer support relationship. You will provide remote assistance and on-site support services together with annual maintenance visits, perform emergency repairs, firmware & hardware upgrades. You will document work to our ISO quality system’s guidelines in preparing field reports that track all works carried out, using our online CRM reporting software.

In this remote - based role you will need to arrange your own travel throughout Europe, controlling cost efficiently. The role will involve frequent travel within Italy and around Europe, both driving and flying which will make up a major portion of your work time.

You will support all of our European customer base, however, the focus countries for this role include Italy , Central Europe, and The Nordic regions. There will also be regular training trips to our UK support centre.

Job Requirements

• A high mechanical aptitude with a technical qualification within either an electro-mechanical or Biomedical specialty degree or certificate.
• A biological background with exposure to cytogenetics would be an asset.
• Fluent in English language & excellent written English skills are essential.
• French language skills highly preferred.
• Minimum of 2 years relevant work experience.
• Prior customer related or field related experience is beneficial in this role.
• Excellent communication and customer service skills.
• Familiar with MS office applications and use of remote application software.
• Ability to work independently, showing initiative as well as work as part of a team.
• Demonstrated organizational skills, able to handle multiple tasks simultaneously.
• Arrange travel in a cost-effective manner.
• Good problem-solving skills.
• A clean, full driving license.
• Salary and benefits package commensurate with experience.