Information Technology Support Technician

Sharp Brains; Torino; In loco; EUR 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology solutions provider in Torino is seeking an IT Support Technician L1. The role involves providing technical support for desktop and laptop systems, managing device life cycles, and ensuring compliance with security protocols. Ideal candidates have over 3 years of experience and proficiency in tools like SCCM and ServiceNow. This position is on-site in Modena and requires strong troubleshooting skills.

Competenze

• Experience of more than 3 years as IT Support.
• Proficient in troubleshooting hardware and software issues.
• Familiarity with ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Handle IMAC activities and break/fix tasks for end-user devices.
• Manage the full lifecycle of desktop devices.

Conoscenze

Technical troubleshooting

User support

SCCM

ServiceNow

MS Office

Active Directory

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Job Details

Position: IT Support Technician L1 (On-site)

Role Type: Backfill

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Modena,Italy (On-Site)

Languages required: English (B2), Italian (C1)

Key Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.