Information Technology Support Technician

Sharp Brains; Piumazzo; In loco; EUR 25.000 - 35.000; Part-time

Descrizione del lavoro

A tech consulting firm is seeking an IT Support Technician to provide technical support for desktop and laptop systems in Modena. Ideal candidates should have over 3 years of experience and familiarity with tools like SCCM and ServiceNow. This part-time role involves ensuring compliance with security protocols and supporting users efficiently.

Competenze

• 3+ years of experience in IT support.
• Familiarity with Windows OS, mobile devices, and basic MAC devices.
• Compliance with security protocols and ITIL practices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage full lifecycle of desktop devices.
• Support printers and peripheral devices.
• Deliver support using asset tracking tools.

Conoscenze

Technical support for desktop and laptop systems

Troubleshooting hardware and software

Familiarity with SCCM and Intune

EUC tools usage

Active Directory management

Strumenti

SCCM

ServiceNow

MS Office

VPN clients

Descrizione del lavoro

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“Developing Talent, Managing Risk | Experience in HR & Technical Recruitment | Driven by People & Process Excellence”

Role Type: Backfill

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Modena, Italy (On-Site)

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Seniority level

Associate

Employment type

Part-time

Job function

Information Technology and Analyst

Industries

IT Services and IT Consulting

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