Information Technology Support Technician

Sharp Brains; Montà; In loco; EUR 30.000 - 45.000; Part-time

Descrizione del lavoro

A technology solutions provider is seeking an experienced IT Support Technician L1 to deliver onsite support. You will provide technical assistance for desktop and laptop systems and manage device lifecycles in a corporate environment. The ideal candidate has over 3 years of experience in IT support and familiarity with tools like SCCM and ServiceNow. Strong English and Italian communication skills are required. This role offers a freelance/B2B contract for 1 year in Modena, Italy.

Competenze

• More than 3 years of experience in IT support.
• Knowledge of ITIL practices for incident and problem management.
• Experience with Windows OS and basic MAC device handling.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Ensure compliance with security protocols.

Conoscenze

Technical support

Troubleshooting

SCCM

ServiceNow

VPN Client support

Strumenti

SCCM

ServiceNow

Intune

Descrizione del lavoro

Job Details :

Position : IT Support Technician L1 (On-site)

Role Type : Backfill

Working Days : 5 Days in a week Contract duration : 1 year (extendable)

Contract Type : Freelance / B2B contract

Experience Required : More than 3 years as IT Support.

Site Address : Modena,Italy (On-Site)

Languages required : English (B2), Italian (C1)

Role – Onsite Deskside Support (L1 / L2)

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.