Information Technology Support Technician

Sharp Brains; Emilia-Romagna; In loco; EUR 30.000 - 40.000; Part-time

Descrizione del lavoro

A leading IT services provider is seeking an experienced IT Support Technician L1 for an on-site role in Modena, Italy. The candidate will provide technical support for desktop and laptop systems, manage device lifecycles, and ensure compliance with security protocols. Proficiency in English (B2) and Italian (C1) is required. This freelance/B2B contract role offers a duration of 1 year, with the potential for extension.

Competenze

• More than 3 years as IT Support.
• Strong English (B2) and Italian (C1) language skills required.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices, including configuration and patching.
• Ensure compliance with security protocols and antivirus monitoring.
• Support printers, scanners, and peripheral devices.
• Follow ITIL practices for incident and service request management.

Conoscenze

Technical support

Troubleshooting

SCCM

ServiceNow

Active Directory

User account management

ITIL practices

MS Office

Strumenti

Intune

VPN clients

Descrizione del lavoro

Job Details

Position: IT Support Technician L1 (On-site)

Role Type: Backfill

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Modena,Italy (On-Site)

Languages required: English (B2), Italian (C1)

Key Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.