Information Technology Specialist

Sharp Brains; Modena; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading IT solutions provider in Modena seeks an IT Desktop Support Engineer to provide technical assistance for hardware, software, and network issues. The role requires strong knowledge of Windows and macOS, along with effective problem-solving and communication skills. Candidates should have a Bachelor's degree in Computer Science or related field and 1–3 years of experience in support roles. This position offers an opportunity to join a dynamic team in a vital IT support function.

Competenze

• 1–3 years of experience in desktop or technical support roles.
• Strong knowledge of Windows 10/11, macOS, Microsoft Office 365.
• Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VPN.

Mansioni

• Provide first-line and second-line technical support for hardware and software.
• Install, configure, and troubleshoot operating systems and applications.
• Manage user accounts and permissions through Active Directory.

Conoscenze

Problem-solving

Communication

Customer service

Windows 10/11

macOS

Microsoft Office 365

Networking concepts

Formazione

Bachelor’s degree in Computer Science or related field

Strumenti

Active Directory

Microsoft 365

Ticketing systems

Descrizione del lavoro

Job Summary

The IT Desktop Support Engineer is responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role ensures all workstations, peripherals, and applications operate efficiently and securely to support daily business operations.

Key Responsibilities

• Provide first-line and second-line technical support for desktops, laptops, printers, mobile devices, and related peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard business applications.
• Manage and support user accounts, permissions, and passwords through Active Directory, Microsoft 365, or equivalent systems.
• Respond to and resolve incidents logged via ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Maintain and update IT asset inventory (hardware / software tracking).
• Ensure system updates, antivirus, and patches are regularly applied.
• Support network connectivity issues, including Wi-Fi, VPN, and LAN / WAN troubleshooting.
• Assist in hardware setup, imaging, and deployment for new employees.
• Provide remote desktop support for offsite or hybrid users.
• Document procedures, incident resolutions, and user guides.
• Collaborate with other IT teams for escalations and project support.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 1–3 years of experience in desktop or technical support roles.
• Strong knowledge of Windows 10/11, macOS, Microsoft Office 365, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory, Group Policy, and remote management tools.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
• Experience with ITIL service management processes.
• Familiarity with endpoint management tools (e.g., SCCM, Intune, JAMF).