Information Technology Specialist

Whatjobs; Avezzano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A tech support company in Italy is seeking an IT Desktop Support Engineer to provide technical assistance and maintain the organization's desktop computing environment. Responsibilities include troubleshooting hardware/software issues, managing user accounts, and ensuring network connectivity. Candidates should have a Bachelor's degree in IT and 1-3 years of relevant experience. Strong knowledge of Windows, macOS, and Microsoft 365 is essential. This position offers a collaborative work environment with potential for growth.

Competenze

• 1-3 years of experience in IT support, desktop support, or helpdesk roles.
• Strong knowledge of Windows 10/11, macOS, and Microsoft 365 environment.

Mansioni

• Provide first-line technical support for desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot hardware and software issues in various settings.
• Support network connectivity issues such as Wi-Fi, LAN, and VPN.

Conoscenze

Windows 10/11 knowledge

Knowledge of macOS

Microsoft 365 environment

Ticketing systems (e.g., ServiceNow, Jira)

Basic networking (TCP/IP, DNS, DHCP)

Excellent communication skills

Problem-solving abilities

Formazione

Bachelor’s degree in IT or related field

Strumenti

ServiceNow

Jira

Freshservice

Descrizione del lavoro

Job Summary

The IT Desktop Support Engineer is responsible for providing technical assistance and support to end users for hardware, software, and network-related issues. This role ensures the smooth operation of the organization’s desktop computing environment, troubleshooting incidents, performing installations, and maintaining IT assets.

Key Responsibilities

• Provide first-line technical support for desktops, laptops, printers, and mobile devices (Windows, macOS, Linux as applicable).
• Install, configure, and maintain operating systems, applications, and hardware components.
• Troubleshoot and resolve hardware and software issues in person, remotely, or via phone / email / ticketing system.
• Set up new user accounts, profiles, and manage access permissions within Active Directory and related systems.
• Support and maintain network connectivity issues (Wi-Fi, LAN, VPN).
• Perform regular system updates, antivirus management, and patching.
• Maintain and update asset inventory for all IT equipment and licenses.
• Assist with IT onboarding / offboarding processes for employees.
• Document technical procedures, resolutions, and maintain knowledge base articles.
• Coordinate with vendors for warranty and repair services when needed.
• Support the IT team with larger infrastructure or project initiatives.

Qualifications

Education & Experience :

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in IT support, desktop support, or helpdesk roles.

Technical Skills :

• Strong knowledge of Windows 10 / 11 , macOS, and Microsoft 365 environment.
• Familiarity with Active Directory, Group Policy, and Exchange / Outlook administration.
• Experience with ticketing systems (e.G., ServiceNow, Jira, Freshservice).
• Understanding of basic networking (TCP / IP, DNS, DHCP, VPN).
• Knowledge of remote desktop tools and endpoint management platforms (e.G., Intune, SCCM).
• Basic troubleshooting for printers, VoIP phones, and peripheral devices.

Soft Skills :

• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused mindset with a professional attitude.
• Ability to work independently and collaboratively in a team environment.

Preferred Certifications (Optional)

• CompTIA A+
• Microsoft Certified : Modern Desktop Administrator Associate
• ITIL Foundation
• CompTIA Network+