Information Technology Services Manager

Pomeroy; Fabriano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading IT services company is seeking an experienced IT Services Manager based in Fabriano, Italy. The role is pivotal in overseeing IT service delivery aligned with business needs. Responsibilities include managing service performance and compliance, leading improvement initiatives, and acting as a liaison between IT and business stakeholders. Candidates should have proven experience in ITSM, strong knowledge of ITIL, and excellent communication skills. Join a dynamic team committed to high-quality IT services.

Competenze

• Proven experience as an IT Services Manager or similar ITSM role.
• Strong knowledge of ITIL framework (ITIL certification is a plus).
• Experience managing SLAs and service performance.

Mansioni

• Own and manage end-to-end IT service delivery in line with ITIL best practices.
• Ensure service availability, performance, and compliance with agreed SLAs.
• Lead incident, problem, change, and service improvement processes.

Conoscenze

ITIL framework knowledge

Stakeholder management

Problem-solving skills

Leadership skills

Communication skills

Strumenti

ServiceNow

Jira Service Management

BMC

Descrizione del lavoro

🔹 We’re Hiring: IT Services Manager 🔹

We are looking for an experienced IT Services Manager to lead the delivery, performance, and continuous improvement of our IT services. This role is critical in ensuring high-quality service management, strong alignment with business needs, and excellent user experience.

🔧 Key Responsibilities

• Own and manage end-to-end IT service delivery in line with ITIL best practices
• Ensure service availability, performance, and compliance with agreed SLAs
• Lead incident, problem, change, and service improvement processes
• Act as the main point of contact between IT and business stakeholders
• Drive continuous service improvement initiatives
• Manage service reporting, KPIs, and risk mitigation
• Collaborate closely with IT Operations, Security, and Development teams
• Support vendor and third-party service management

🎯 Requirements

• Proven experience as an IT Services Manager or similar ITSM role
• Strong knowledge of ITIL framework (ITIL certification is a plus)
• Experience managing SLAs and service performance
• Excellent stakeholder management and communication skills
• Ability to balance strategic thinking with operational execution
• Experience working in complex IT environments
• Strong problem-solving and leadership skills

⭐ Nice to Have

• Experience with ITSM tools (e.g. ServiceNow, Jira Service Management, BMC, etc.)
• Background in service improvement or transformation projects
• Experience in regulated or enterprise environments

We encourage you to apply!