Information Technology Assistant (Global Operations, End-Point Computing)

FAO; Roma; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

FAO in Rome seeks an Information Technology Assistant (Global Operations, End-Point Computing) to coordinate IT support and ensure high-quality service delivery. The role focuses on end-user computing, incident response, and routine maintenance within the Digital FAO division.

The incumbent will work under supervision to install hardware/software, ensure security compliance, and maintain records. This fixed-term contract offers local recruitment and opportunities to contribute to global IT

Qualificações

• Secondary School Education.
• Three years of IT-support experience.
• Working knowledge of English (level C).
• Experience installing/configuring hardware and software.

Responsabilidades

• Provide user support and deliver timely IT service to staff.
• Assist in installation, configuration, and basic maintenance of IT hardware and software.
• Troubleshoot routine issues and escalate complex problems.
• Support endpoint security compliance under supervision.
• Maintain accurate records of IT equipment and configurations.
• Log and track service requests and incidents per procedures.
• Assist in system maintenance tasks, updates and backups.
• Support IT-related deployments and minor infrastructure tasks.
• Perform other related duties as required.

Formação académica

Secondary School Education

Ferramentas

ServiceNow

LAN/WAN

VPN

Windows/macOS/MS 365

Cloud platforms (Azure/AWS/GS Workspace)

Descrição da oferta de emprego

Job Description - Information Technology Assistant (Global Operations, End-Point Computing) (2602102)

Job Description

CALL FOR EXPRESSIONS OF INTEREST - VACANCY ANNOUNCEMENT : 2602102

Information Technology Assistant (Global Operations, End-Point Computing)

Job Posting

09/Oct/2026

Closure Date

23/Oct/2026, 9:59:00 PM

Organizational Unit: CSI - Digital FAO and Agro-Informatics Division

Job Type

Staff position

Type of Requisition: General Service

Primary Location

Italy-Rome

Duration: Fixed term: two years with possibility of extension

Post Number: 0256463

IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

Organizational Setting

The Digital FAO and Agro-Informatics Division (CSI) is responsible for information technology (IT) activities within the Organization. CSI performs on behalf of the Organization the following critical roles: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across' the Organization.

The post is located in the Digital FAO and Agro-Informatics Division (CSI) at FAO headquarters in Rome, Italy.

Main Purpose

The Information Technology Assistant (Global Operations, End-Point Computing) coordinates and performs Information Technology (IT) support functions. He /she ensures quality, transparency and consistency of IT service delivery in line with established IT procedures and Service Level Agreements (SLAs).

Supervision Received/Exercised

The Information Technology Assistant (Global Operations, End-Point Computing) reports to the Information Technology Officer and follows technical standards and procedures established by the IT Division. He / she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on divisional/ departmental IT priorities, in particular the meeting of timelines and the quality of support given to clients and ensuring learning opportunities.

Working Relationships

The incumbent has frequent interaction with staff at all levels within the work unit to resolve routine IT-related problems and coordinate IT service delivery. He /she works closely with the IT Division to ensure problem resolution and service delivery.

Key Functions/Results

• Provide user support and deliver timely customer service to maintain a positive IT service environment.
• Assist in the installation, configuration, and basic maintenance of IT hardware and software.
• Troubleshoot routine technical issues and elevate complex problems to higher-level support teams as needed.
• Support endpoint security compliance activities under supervision.
• Maintain accurate and up-to-date records of IT equipment, configurations, and related documentation.
• Log and track service requests and incidents in accordance with established procedures.
• Support periodic system maintenance tasks, such as updates and backups.
• Assist in IT-related activities, deployments, and minor infrastructure tasks as directed.
• Perform other related duties as required.

Impact Of Work

The incumbent's work ensures the efficient delivery and reliability of IT services that directly support staff productivity and organizational operations. Support to issue resolution, systems maintenance, and adherence to IT standards contribute to a secure and stable organizational technology environment. Effective performance in this role supports business continuity and enables the smooth functioning of FAO IT services.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Education: Secondary School Education.

Work Experience and Knowledge: Three years of relevant experience in IT-support work.

Languages: Working knowledge (proficiency - level C) of English.

IT Skills

• Experience in installation, configuration, and maintenance of hardware and software.
• Skilled in troubleshooting hardware, software, and connectivity issues.
• Good knowledge of Windows, macOS, Microsoft 365 environments and video conferencing platforms (Zoom, Microsoft Teams)
• Familiar with network technologies (LAN/WAN, Wi-Fi, VPN) and basic diagnostics.
• Awareness of IT security practices, including antivirus and encryption tools.
• Understanding of cloud platforms and services, including PaaS and SaaS environments (e.g., Azure, AWS, Google Workspace).
• Experience with IT service management systems (e.g., ServiceNow).
• Ability to provide remote and on-site end-user support.

Residency

General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing valid visa to work or a valid work permit and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.

Technical Skills

• Understanding of IT infrastructure, systems, and service dependencies.
• Familiarity with IT governance standards, procedures, and compliance frameworks.
• Good analytical and problem-solving skills in technical contexts.
• Ability to apply ITIL or similar service management principles.
• Understanding of cybersecurity and data protection concepts.
• Capacity to assist in IT projects, upgrades, and deployments.

Desirable Qualifications And Skills

IT SKILLS:

• Very good knowledge of the MS Office applications, systems installation and configuration, Internet and office technology equipment.
• Networking and IT Equipment support.
• Basic UNDSS IT Security Awareness or equivalent.
• At least MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification.
• Industry Certifications: CompTIA A+, Network+, Security+, Cisco CCNA, Microsoft Technology Associate, or W3Schools certifications.
• ITIL Foundation certification for understanding service management best practices.

ADDITIONAL INFORMATION

• FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
• The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
• General Service Staff are recruited locally. To be eligible for this position, candidates must be nationals of the country of the duty station or possess an existing valid visa to work or valid work permit, and reside within commuting distance of the duty station at the time of the application. "Commuting distance" means the distance within which staff members can travel daily between their place of work and their residence.
• No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location
• For additional information visit the FAO employment website: http://www.fao.org/employment/home/en/

FAO staff are expectedto adhereto FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency