Informatics Technical Specialist

Abbott; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading healthcare company in Milan seeks an Informatics Technical Specialist to deliver client-focused digital health applications. The role requires strong technical knowledge, customer service skills, and a bachelor's degree in a relevant field. The ideal candidate will have 1-3 years of experience in laboratory informatics and is expected to provide training and support to clients.

Competenze

• 1–3 years of experience in diagnostics laboratory informatics applications.
• Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.

Mansioni

• Act as a trusted advisor to customers and propose tailored solutions.
• Execute project work plans with a focus on timely delivery.
• Deliver training and provide ongoing customer support.

Conoscenze

Understanding of diagnostics laboratory workflows

Experience with laboratory information systems

Proficiency in MS Office

Project management tools (MS Project, SmartSheet)

Formazione

Bachelor’s degree in Computer Science or related fields

Strumenti

Laboratory information systems

Middleware

Analyzer management systems

Descrizione del lavoro

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Role Purpose

The AlinIQ Informatics Technical Specialist is a client-facing technical expert responsible for the end-to-end delivery of AlinIQ Digital Health applications. This role requires a blend of technical proficiency, strong communication skills, and critical thinking to ensure high levels of client satisfaction and successful project execution.

Key Responsibilities

Strategic Responsibilities

• Act as a trusted advisor to customers, understanding their needs and proposing tailored solutions.
• Provide feedback for product enhancements based on customer insights.
• Foster a culture of high customer service and satisfaction.

Operational Responsibilities

• Execute project work plans with a focus on timely delivery and risk mitigation.
• Configure and integrate AlinIQ products according to customer specifications.
• Deliver training and provide ongoing customer support.
• Maintain accurate and up-to-date project documentation and systems of record.
• Participate actively in team and customer meetings.
• Be available for shift work and travel to client sites as required.

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.
• 1–3 years of experience in installing, configuring, or maintaining diagnostics laboratory informatics applications.

Skills & Knowledge

• Strong understanding of diagnostics laboratory workflows and technologies.
• Experience with laboratory information systems, middleware, analyzer management systems, or inventory management systems.
• Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.
• Proficiency in MS Office and project management tools like MS Project or SmartSheet.

Key Competencies

• Excellent verbal and written communication skills.
• Strong customer-facing capabilities.
• Attention to detail and commitment to quality.
• Innovative mindset with a proactive approach to problem-solving and risk escalation.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitals and Health Care

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