Informatics Technical Specialist

Abbott Laboratories; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading healthcare company is seeking an AlinIQ Informatics Technical Specialist in Milan. You will deliver AlinIQ Digital Health applications, ensuring high client satisfaction. The ideal candidate has a Bachelor’s degree in IT or related fields and experience in laboratory informatics. Responsibilities include project execution, customer training, and support.

Competenze

• 1–3 years of experience in laboratory informatics applications.
• Strong customer-facing capabilities.
• Excellent communication skills.

Mansioni

• Act as a trusted advisor to customers and propose tailored solutions.
• Execute project work plans and configure AlinIQ products.
• Deliver training and ongoing customer support.

Conoscenze

Strong understanding of diagnostics laboratory workflows

Experience with laboratory information systems

Hands-on experience in implementing laboratory informatics systems

Proficiency in MS Office

Experience with project management tools

Formazione

Bachelor’s degree in Computer Science, Information Systems, or related disciplines

Strumenti

MS Project

SmartSheet

Descrizione del lavoro

## **JOB DESCRIPTION:**### **Role Purpose**The AlinIQ Informatics Technical Specialist is a client-facing technical expert responsible for the end-to-end delivery of AlinIQ Digital Health applications. This role requires a blend of technical proficiency, strong communication skills, and critical thinking to ensure high levels of client satisfaction and successful project execution.### **Key Responsibilities****Strategic Responsibilities*** Act as a trusted advisor to customers, understanding their needs and proposing tailored solutions.* Provide feedback for product enhancements based on customer insights.* Foster a culture of high customer service and satisfaction.**Operational Responsibilities*** Execute project work plans with a focus on timely delivery and risk mitigation.* Configure and integrate AlinIQ products according to customer specifications.* Deliver training and provide ongoing customer support.* Maintain accurate and up-to-date project documentation and systems of record.* Participate actively in team and customer meetings.* Be available for shift work and travel to client sites as required.### **Qualifications*** Bachelor’s degree or equivalent in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.* 1–3 years of experience in installing, configuring, or maintaining diagnostics laboratory informatics applications.### **Skills & Knowledge*** Strong understanding of diagnostics laboratory workflows and technologies.* Experience with laboratory information systems, middleware, analyzer management systems, or inventory management systems.* Hands-on experience in implementing and supporting laboratory informatics systems is highly desirable.* Proficiency in MS Office and project management tools like MS Project or SmartSheet.### **Key Competencies*** Excellent verbal and written communication skills.* Strong customer-facing capabilities.* Attention to detail and commitment to quality.* Innovative mindset with a proactive approach to problem-solving and risk escalation.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Field Services## **DIVISION:**CRLB Core Lab## **LOCATION:**Italy > Milan : Viale Edison 110, Edison Park Centre## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Not Applicable