Incident Response Lead

Q1 Technologies, Inc.; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A technology services company in Italy is seeking an experienced Incident Manager to coordinate the resolution of major incidents and ensure service continuity. The ideal candidate will have 2-3 years of relevant experience, a good grasp of ITIL processes, and strong communication skills. Responsibilities include managing incidents from detection to closure, restoring services as per SLAs, and supporting continuous improvement in incident management processes.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Strong communication and stakeholder management skills.
• Ability to work effectively under pressure and manage multiple priorities.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs.
• Document incident details, timelines, and actions taken.

Conoscenze

Incident Management

ITIL framework

Communication skills

Stakeholder management

Problem-solving mindset

Ability to work under pressure

Formazione

ITIL v4 Foundation Certification

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A technology services company in Italy is seeking an experienced Incident Manager to coordinate the resolution of major incidents and ensure service continuity. The ideal candidate will have 2-3 years of relevant experience, a good grasp of ITIL processes, and strong communication skills. Responsibilities include managing incidents from detection to closure, restoring services as per SLAs, and supporting continuous improvement in incident management processes.