Implementation Consultant - fully remote

Remotely; Italia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A dynamic consulting agency is looking for a Technical Strategist to optimize systems for U.S. law firms. The role requires expertise in CRM solutions, strong analytical skills, and the ability to work remotely with flexible hours. Candidates should have 2-5 years of relevant experience, strong client-facing skills, and proficiency in automation tools. Enjoy a fully remote position with performance-related bonuses and a flexible benefits package.

Servizi

Fully remote role

Performance-based bonus

Flexible benefits

Competenze

• 2–5 years of experience in a similar role involving systems implementation.
• Proven experience in client-facing roles or consulting.
• Hands-on experience with CRM systems.

Mansioni

• Design and implement CRM configurations.
• Analyze operational inefficiencies within client firms.
• Develop analytics dashboards to surface business insights.

Conoscenze

Systems implementation

Client engagement

Data analysis

CRM systems

Automation tools

Strumenti

HubSpot

Salesforce

Zapier

Power BI

Descrizione del lavoro

Are you passionate about implementing systems and creating meaningful results for clients?

If so, we have a remarkable opportunity for you!

Our client is a dynamic and results‑oriented consulting and implementation agency focused on optimizing how U.S. law firms leverage technology to enhance service delivery and client outcomes.

You will be responsible for deploying CRM configurations, project management platforms, automation workflows, API integrations, and AI‑driven solutions. Your role will involve identifying operational inefficiencies and designing streamlined systems that enhance overall business performance.

As a technical strategist, you will engage with underperforming firms to diagnose critical bottlenecks and implement tailored solutions that drive scalable growth and unlock significant revenue potential.

Enjoy the flexibility of working from anywhere, with quarterly in‑person meetups held in exciting global locations—selected by popular team vote. Potential destinations for next year include the USA, Tokyo, Dubai, and Bangkok.

You’ll have the flexibility to manage your schedule independently, with the expectation of being available for client meetings Monday through Friday during U.S. morning hours.

What your responsibilities will include:

• System design, implementation, deploy systems, operational analysis and direct client engagement.
• Analyze technology challenges and operational inefficiencies within U.S. law firms to identify high‑impact opportunities.
• Configure CRMs and Case Management Systems to address identified bottlenecks and improve workflow efficiency.
• Develop analytics dashboards and data pipelines to surface actionable business insights.
• Design and implement automation workflows using tools such as Zapier, Make, and n8n.
  Deploy AI solutions including Gemini, ChatGPT, and Claude—and provide training to ensure meaningful adoption and measurable impact.
• Build strong working relationships with client teams to foster trust and long‑term collaboration.
• Operate with a high degree of autonomy, extracting insights from client interactions and presenting recommendations to stakeholders.
• Ownership over both your deliverables and the outcomes you drive for clients.
• Building and deployment of systems as well as direct client interaction. You will own your projects end‑to‑end, from initial discovery through implementation and ongoing optimization.
• Working exclusively with low‑code and no‑code platforms, focusing on rapid deployment and scalable solutions.

Qualifications:

• 2–5 years of experience in a similar role involving systems implementation, consulting, or operational improvement.
• Proven experience in client‑facing roles and/or consulting, particularly with small to mid‑sized enterprises.
• Hands‑on experience with Customer Relationship Management (CRM) systems such as HubSpot, Salesforce, Zoho, or Pipedrive.
• Familiarity with Project Management and ERP platforms, including tools like Asana, Monday.com, Airtable, ClickUp, or SAP.
• Proficiency with automation platforms such as Zapier, Make, n8n, or Microsoft Power Platform.
• Experience working with Generative AI technologies like OpenAI (ChatGPT), Google Gemini, Anthropic Claude, or DeepSeek.
• Competence in data analysis and visualization tools, including BigQuery, Looker Studio, Power BI, or Tableau.
• Working knowledge of REST API integrations, including reading documentation and configuring system connections.
• Demonstrated ability to learn complex tools quickly and apply them effectively to solve real business problems.
• Fluent in English.

Preferred Qualifications:

• Experience with legal tools (e.g. Clio Manage and Lawmatics) or working in a law firm is considered a plus.
• Breaking down complex problems and solving them independently with precision.
• Taking full responsibility for your work and navigating challenges independently.
• Articulate complex technical concepts to non‑technical audiences and build trust through clear, professional communication.
• Excellent analytical, organizational, and communication skills.
• High attention to detail and ability to work independently.

Joining us means you'll enjoy:

• Fully remote role.
• B2B contract is preferred; employment contract can also be considered.
• Performance‑based bonus & promotion path.
• Flexible benefits.
• Trainings/certifications.

Sounds interesting? Send us your CV by applying to this page!

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data". There you will find how your Personal Data is being processed and what your rights are in connection to this.

The personal data will be processed by Sowelo Consulting spółka z ograniczoną odpowiedzialnością with its registered seat in Cracow (LLC) registered in National Court Register (KRS) under no. 0000671136, our Employees and Subcontractors (jointly referred to as the Company).