ICQA Area Manager, ICQA

myGwork - LGBTQ+ Business Community; Novara; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading fulfillment center in Italy is seeking an ICQA Area Manager to oversee inventory control and quality assurance operations. The role involves supervising and training associates, supporting safety programs, and driving continuous improvement processes. Ideal candidates should have a degree in operations management and relevant experience in data analysis and team leadership. Excellent communication skills in English and the local language are required. This position promotes a diverse work environment.

Competenze

• Degree from an accredited university or equivalent experience in operations management.
• Relevant experience in data analysis and understanding data sets and tools.
• Proficient in local language and English, both spoken and written.
• Advanced MS Office user, especially Excel.
• Previous experience leading teams.

Mansioni

• Lead and supervise hourly associates assigned to inventory control and quality assurance.
• Support safety programs to ensure a safe work environment.
• Conduct shift planning and forecasting, oversee projects to streamline processes.
• Review KPIs and perform quality analysis on inventory integrity.
• Drive continuous improvement of fulfillment center processes.

Conoscenze

Data analysis

Team leadership

Problem solving

Communication (English and local language)

Advanced Excel

Formazione

Degree from an accredited university

Descrizione del lavoro

ICQA Area Manager

Be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team to deliver reliable inventory management and quality assurance across Amazon's fast‑growing operations network.

Key Responsibilities

• Lead and supervise hourly associates, including team leads and data analysts, assigned to inventory control, quality assurance, and problem‑solve operations.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control, quality assurance, and problem‑solve operations in accordance with network strategies and SOX compliance.
• Conduct shift planning and forecasting; assign and direct work, and oversee projects to streamline processes and increase quality.
• Review KPIs daily, weekly, and monthly; perform quality analysis on behaviors/processes impacting inventory integrity and customer experience.
• Drive continuous improvement of key fulfillment center process paths and exceptions handling in partnership with operations management.
• Interview and train fulfillment center managers and associates, developing talent and hiring the next generation of managers.

A Day in the Life

Work shifts at a fulfillment center, overseeing inventory control, QA, and problem‑solve operations. Begin with a team huddle to review performance, set goals, and address issues. Throughout the shift, analyze inventory discrepancies, resolve receiving issues, coach staff, and use data to identify improvement opportunities. Collaborate with partners in process engineering, loss prevention, and program management to keep operations running smoothly. Dedicate time to develop team members, provide feedback, and prepare handover briefs for the next shift.

About the Team

Our ICQA mission is to prevent and remove customer‑facing defects with the goal of providing a world‑class service at the lowest possible cost. We drive defect‑free order fulfillment by creating and implementing quality standards in FC processes, leading with empathy to create a safer, more productive, and diverse work environment.

Basic Qualifications

• Degree from an accredited university or equivalent experience in operations management.
• Relevant experience in data analysis and understanding data sets and tools.
• Proficient in local language and English, both spoken and written.
• Advanced MS Office user, especially Excel.
• Previous experience leading teams.

Preferred Qualifications

• A resilient, focused problem solver and self‑starter who can multi‑task and prioritize in a complex environment.
• Strong commitment to employee development and a high level of dedication and motivation for team management.
• Proven ability to influence peers or stakeholders at varying seniority levels within the Ops organization.
• Knowledge of Lean and Six Sigma methodologies and techniques.

Amazon is an equal‑opportunity employer. We welcome applicants from all backgrounds and encourage diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or other protected class.