Hybrid Customer Experience Agent – Shipping & Onboarding

Maersk; Genova; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global shipping company is seeking a Customer Experience Agent for maternity cover in Genoa or Milan, Italy. The role involves managing shipment processes, ensuring customer satisfaction, and providing exceptional support in a dynamic environment. Ideal candidates should possess communication and problem-solving skills, with proficiency in English and Italian. Flexible working arrangements are offered, including hybrid work options.

Mansioni

• Managing shipment processes in compliance with procedures and regulations.
• Building strong relationships and understanding customer needs.
• Delivering proactive customer support and tracking shipments.
• Exceeding local targets including up-selling products.
• Experience or strong interest in FCL import-export operations.

Conoscenze

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Relationship-building skills

Good planning skills

Basic computer literacy

Professional proficiency in English

Professional proficiency in Italian

Descrizione del lavoro

A leading global shipping company is seeking a Customer Experience Agent for maternity cover in Genoa or Milan, Italy. The role involves managing shipment processes, ensuring customer satisfaction, and providing exceptional support in a dynamic environment. Ideal candidates should possess communication and problem-solving skills, with proficiency in English and Italian. Flexible working arrangements are offered, including hybrid work options.