HVACR Service Operation Team Leader - Central & South Italy

Johnson Controls; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global diversified technology company is seeking an experienced Field Service Manager to lead a team in delivering high-quality service support across Central-South Italy. The ideal candidate has at least 6 years of experience in HVAC systems and supervisory roles. They will manage technician activities, ensure customer satisfaction, and drive operational excellence. This full-time position offers opportunities for professional development and a dynamic work environment.

Servizi

Career development opportunities

Challenging work environment

Personal freedom and professional responsibility

Competenze

• Minimum 6 years successful field service experience in HVAC systems
• Previous successful experience in a supervisory/team leader role
• Fluent in Italian with very good knowledge of English

Mansioni

• Lead day-to-day activities of a team of technicians
• Ensure delivery of best-in-class customer support
• Set objectives for service technicians and provide coaching

Conoscenze

HVAC systems experience

Supervisory/team leadership

Interpersonal skills

Analytical skills

Sales acumen

Hands-on mindset

Formazione

Bachelor's degree in engineering

Strumenti

Excel

Word

Notes

Descrizione del lavoro

What you will do

Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.

How you will do it

Ensure the delivery of best-in-class customer support (service level delivery preventive maintenance product solutions customer and sales organization relationship laboratory services and parts inventories) through effective resource planning and deployment and field administration.

Responsible for leading field service technicians across Central-South Italy to ensure best in class customer experience

Champion a thorough understanding of customers their businesses and the processes and instruments used in meeting their business goals

Set objectives for service technicians carrying out regular reviews coaching staff and ensuring that adequate training and development is provided

Drive talent development through active support

Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability / limitations

Partner actively with direct manager and other service delivery leaders to ensure that resources are deployed consistently with defined obligations with customers

Monitor field service work and vacation planning ensure that internal processes are followed

Reports competitors and trends central to the growth strategy for the service business

KPI Operations; drive the team to operational excellence.

What we look for

Minimum 6 years successful field service experience in HVAC systems : repairs on-site maintenance

Bachelors degree or equivalent in engineering

Previous successful experience in a supervisory / team leader role with team building skills

Proven interpersonal team strategic thinking and analytical skills

Assertive personality with a strong bias for action results orientated innovative tackling tough problems with firm deadlines

Fluent in Italian with a very good knowledge of English reading writing and presentation skills

Sales acumen hands on can-do mindset

Proficient in Excel Word Notes.

Our benefits

We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job addition we offer outstanding career development opportunities that will stretch your abilities and channel your talents.

If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web your application is selected our central talent acquisition team will inform you to arrange a telephone interview.

Who we are

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120000 employees create intelligent buildings efficient energy solutions integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and commitment to sustainability dates back to our roots in 1885 with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.

Key Skills

Cement Plant,Account Payable,Bidding,Electrical Engineering,Kpo,Architecture

Location : Rome

Employment Type : Full-Time

Experience : years

Vacancy : 1