HPC Service Delivery Consultant

Hewlett Packard Enterprise; Milano; On-site; EUR 44,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Extensive social benefits

Work-life balance

Career development

Job summary

Hewlett Packard Enterprise seeks an HPC Technical Consultant to support Linux systems and HPC components onsite in Italy, primarily at partner/customer offices. You will assist in daily operations, troubleshoot incidents, and coordinate with HPE support and external vendors to meet contracted SLA.

The role requires strong Linux expertise, HPC knowledge, and the ability to communicate in Italian and English, with a focus on collaboration and continuous improvement.

Qualifications

• Expert level knowledge and willingness to learn.
• Understanding architectural dependencies of technologies in the customer IT environment.
• Analytical mindset and commitment to meet contractual SLA.
• Strong collaboration and continual improvement mindset.
• Italian and English language proficiency with good communication.

Responsibilities

• Qualify, analyze, troubleshoot, and resolve incidents with autonomy.
• Increase autonomy and expertise of HPE hardware team.
• Coordinate with HPE level 3 support and engineering to diagnose complex issues.
• Interact with third parties (Red Hat, AMD, Intel, Nvidia).
• Collaborate with Customer sysadmin and support teams.
• Manage customer relationships and communications.

Skills

Linux system administration

HPC core technologies

Red Hat distribution

HA clusters

Parallel filesystems

High-speed networking

DevOps tooling

Docker/Kubernetes

Tools

Ansible

Git

Puppet

Bash/Python scripting

Job description

HPC Service Delivery Consultant

This role has been designed as “Onsite” with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

HPE is currently looking for a HPC Technical Consultant with a strong experience in Linux system administration, as well as HPC core technologies including compute, networking, storage, job schedulers, management tools.

The main responsibility of the HPC Technical Consultant is to support the Customer’s sysadmin and HPE hardware teams in daily operations, and therefore contribute to the achievement of contractual SLA in terms of availability, stability and performance.

• Qualify, analyze, troubleshoot, and resolve whenever possible the incidents with the right level of autonomy & expertise
• Increase autonomy and expertise of the HPE hardware team involved in repairs and maintenance tasks
• Work with HPE level 3 support and engineering teams to diagnose complex issues and implement resolution actions
• Interact with third parties involved in the overall HPC solution: Red Hat, AMD, Intel, Nvidia, …
• Collaborate with the Customer sysadmin and support teams
• Manage the customer relationship, including verbal & written communication.

We are looking for an experienced IT professional:

• With expert level knowledge and willingness to learn
• Understanding, at a detailed level, all architectural dependencies of technologies in the customer’s IT environment
• Showing an analytical mindset
• Committed to deliver the service as expected by the Customer, and to meet contractual SLA
• Good at partnering, innovating, and continual improvement
• Able to speak Italian and English, with good verbal and written communication skills

Your technical skills:

• Strong Linux system expertise, with good experience with distribution management (Red Hat, …)
• HA clusters
• Strong knowledge of HPC systems and underlying components
• Parallel filesystems (Lustre, GPFS, …)
• High-speed network (Infiniband, OmniPath, Slingshot …)
• DevOps: Ansible, Git, Puppet, Bash or Python scripting, …
• Parallel computing and development software stacks
• Big Data databases: Elastic/OpenSearch
• Monitoring tools and dashboards: Prometheus, Grafana
• Docker containers, Kubernetes

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element!

Want to know more about it? Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Aff…

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#italy

Job:

Services

Job Level:

TCP_04

“The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– Italy: Annual Salary EUR 43,600 - 85,400
The listed salary range reflects base salary. Variable incentives may also be offered.”

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.