Hotel Operations Manager

TUI Group; Vibo Valentia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading tourism business in Calabria seeks an Operations Manager responsible for overseeing hotel operations, ensuring exceptional guest experiences, and maintaining high service standards. Candidates should have proven hotel management experience, strong leadership skills, and a customer service orientation. This full-time position offers a permanent contract with attractive benefits, including a full maintenance package and opportunities for career development.

Servizi

Permanent contract

Attractive salary and benefits

Company pension/social security

Company car/allowance

Competenze

• Proven experience in hotel operations or similar hospitality management role.
• Strong leadership and interpersonal skills.
• Ability to manage cross-functional teams.

Mansioni

• Manage all daily hotel operations ensuring excellence in guest service.
• Support operational budget and hotel business planning.
• Ensure compliance with TUI product quality and service standards.

Conoscenze

Hotel operations management

Leadership

Interpersonal skills

Financial acumen

Problem-solving

Communication

Customer service orientation

Team management

Adaptability

Descrizione del lavoro

Overview

Vibo Valentia, ITA Onsite Locally employed contract Full Time 48 135148

Please note this job posting is made on behalf of TUI Hotels & Resorts. However, FP GROUP S.R.L. will be the employer of record for this position. While TUI is involved in the recruitment process, all employment contracts, payroll, and employment-related responsibilities will be managed by FP GROUP S.R.L. By applying for this position, you acknowledge and agree that your employment relationship at this time will be with FP GROUP S.R.L. and not with TUI Hotels & Resorts or any TUI Group entity.

This property is currently under a TUI franchised agreement, with a signed transition to a TUI BLUE management contract in early 2027.

Hotel: TUI SUNEO La Conchiglia, Capo Vaticano, Ricadi, Calabria, 89865 Italy

Applications will close at 23:59 Sunday 2nd November. Anticipated start date January - February 2026

Join as Operations Manager (with the planned scope to transition into Hotel General Manager) where you will be responsible for overseeing the day-to-day operations of the hotel, and ensure exceptional guest experience and the efficient functioning across all departments. You will work closely with the department heads in Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational areas as well as TUI Head Office to maintain high service standards, optimize revenue, and uphold brand values.

About Our Offer

• Permenant contract with attractive salary and benefits as standard
• Full maintaince package including accommodation, relocation travel costs, food & drink, laundry etc.
• Company pension/social security provided
• Company car /allowance provided
• Exceptional approach to learning with digital, onsite and other TUI Hotel property visits.
• Shape and grow your career at TUI Hotels with global career development opportunities.

About the Job

• Lead and manage all daily hotel operations, ensuring excellence in guest service and staff/product performance.
• Tasked to support the setting and implimentation of operational budget and hotel business plan together with the hotel owner and TUI Group Hotels & Resorts, implimenitng recommendations for revenue improvements to enhance the assets of the hotel and ensure brand loyalty.
• Ensures that TUI product quality and service standards are met in all areas
• Coordinate across departments to guarantee smooth operations and consistent service delivery.
• Implement and monitor SOPs to maintain efficiency and compliance with safety and hygiene standards as per the TUI hotel brand guidlines.
• Supports in resolve guest complaints promptly and professionally, enhancing guest satisfaction.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with local laws, health & safety regulations, and company policies. Reporting during the transition year to the owner and coordinating the refurbishment and re branding with the TUI corporate office.

About You

• Proven experience in hotel operations/general management or similar hospitality management role, preferably within a fast-paced hotel environment.
• Previous experience in new hotel openings and/or major refurbishments, with a proven ability to set up operations, recruit and train teams, and launch successfully.
• Strong leadership and interpersonal skills with the ability to manage cross-functional teams, and corporate stakholders.
• Able to inspire confidence and influence change.
• Strong financial and commercial acumen.
• In-depth understanding of hotel management systems and operational processes.
• Excellent problem-solving abilities and customer service orientation.
• Strong organizational and communication skills.
• Flexible and adaptable with the ability to work under pressure.
• Strong written and verbal English is required for this role. Local and additional languages are highly advantageous.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.